topic Sky Stream Puck frozen on start up in Sky Stream

Sky Stream Puck frozen on start up

GDR1 — Thu, 01 May 2025 18:36:12 GMT

My Sky Stream Puck seems to crash on start up or lose the connection to the remote. The puck launches to the Home Screen and then you cannot interact with it at all. If you remove the power and reboot it, it then works fine. Any suggestions apart from continue to do this?

Re: Sky Stream Puck frozen on start up

Jporch316 — Thu, 01 May 2025 18:48:37 GMT

@GDR1

I have escalated your post to the online sky support team .... please look out for an invitation to chat with them

Re: Sky Stream Puck frozen on start up

GDR1 — Thu, 01 May 2025 18:58:58 GMT

Thank you

Re: Sky Stream Puck frozen on start up

Mr+Flibbles+86 — Fri, 02 May 2025 08:31:54 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky Stream Puck frozen on start up

ScottyP1982 — Sun, 13 Jul 2025 08:48:36 GMT

Can I ask what the outcome of this was? Mine is doing exactly the same. Thanks

Re: Sky Stream Puck frozen on start up

GDR1 — Sun, 13 Jul 2025 09:38:21 GMT

Still have the same problem. Getting actual support proved difficult so I just unplug it and plug it back in again