topic Re: Dead Puck in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/Dead-Puck/m-p/4972176#M50988 <P>Thanks that did the trick, bit annoying to go through all that faff though, would like to know what caused it to go like that in the first place.<span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Wed, 30 Apr 2025 10:23:54 GMT MozCa 2025-04-30T10:23:54Z Dead Puck https://helpforum.sky.com/t5/Sky-Stream/Dead-Puck/m-p/4972053#M50970 <P>Went to turn it on this morning and the remote was totally unresponsive so rebooted it at the plug.</P><P>Sky logo appears briefly then TV just says no HDMI imput.&nbsp;</P><P>Different cable and HDMI socket makes no difference.</P> Wed, 30 Apr 2025 07:46:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Dead-Puck/m-p/4972053#M50970 MozCa 2025-04-30T07:46:54Z Re: Dead Puck https://helpforum.sky.com/t5/Sky-Stream/Dead-Puck/m-p/4972060#M50971 <P>Read the Sky help article here, namely doing the recovery procedure on Step 4</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Wed, 30 Apr 2025 08:02:12 GMT https://helpforum.sky.com/t5/Sky-Stream/Dead-Puck/m-p/4972060#M50971 lettice 2025-04-30T08:02:12Z Re: Dead Puck https://helpforum.sky.com/t5/Sky-Stream/Dead-Puck/m-p/4972176#M50988 <P>Thanks that did the trick, bit annoying to go through all that faff though, would like to know what caused it to go like that in the first place.<span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Wed, 30 Apr 2025 10:23:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Dead-Puck/m-p/4972176#M50988 MozCa 2025-04-30T10:23:54Z Re: Dead Puck https://helpforum.sky.com/t5/Sky-Stream/Dead-Puck/m-p/4972182#M50989 <P>Most likely a software glitch of some kind. Hopefully it won't recur.</P> Wed, 30 Apr 2025 10:34:20 GMT https://helpforum.sky.com/t5/Sky-Stream/Dead-Puck/m-p/4972182#M50989 Mark39 2025-04-30T10:34:20Z