topic Re: PUCK looses network after standby in Sky Stream

PUCK looses network after standby

Pompey+Lad — Tue, 29 Apr 2025 19:09:36 GMT

Ethernet connected & after blue screen advising WiFi (which is deselected) needs configuration, ethernet connects. Works perfectly until pressing standby then the whole process begins again.

Gb network no issues elsewhere. 2 Pucks behave the same.

Re: PUCK looses network after standby

mikealanr — Tue, 29 Apr 2025 19:54:50 GMT

Hi @Pompey+Lad

Make sure WiFi is off in the network settings. Also go into Settings > startup and standby> turn networked standby mode ON.

MikeAlanR

Re: PUCK looses network after standby

Fothergill1 — Tue, 29 Apr 2025 23:50:44 GMT

@Pompey+Lad I see you are connected by Ethernet so in addition to the advice already given by @mikealanr ensure that Wi-Fi is turned off in settings > Network > advanced settings.

Re: PUCK looses network after standby

Pompey+Lad — Thu, 01 May 2025 12:26:32 GMT

Neither of the above made any difference.

Re: PUCK looses network after standby

Dazzasky — Thu, 01 May 2025 13:48:23 GMT

@Pompey+Lad wrote:
Neither of the above made any difference.

I've escalated your post to Sky @Pompey+Lad keep an eye out for a chat bubble from them

Re: PUCK looses network after standby

Tom-W19 — Thu, 01 May 2025 13:58:29 GMT

Thanks for escalating. We've sent an invite to @Pompey+Lad.

Re: PUCK looses network after standby

Pompey+Lad — Tue, 06 May 2025 16:22:44 GMT

I've not been contacted yet

Re: PUCK looses network after standby

Dazzasky — Tue, 06 May 2025 17:31:08 GMT

@Pompey+Lad wrote:
I've not been contacted yet

I've escalated your post again to Sky. Keep an eye out for a chat bubble. @Pompey+Lad

Re: PUCK looses network after standby

lettice — Wed, 07 May 2025 05:04:33 GMT

@Pompey+Lad

To help you with your escalation, here is how it works:
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: PUCK looses network after standby

Mr+Flibbles+86 — Wed, 07 May 2025 07:18:38 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: PUCK looses network after standby

Pompey+Lad — Wed, 07 May 2025 07:55:59 GMT

Can we caht after 10.00 please ?