topic Re: Very unhappy with Sky in Sky Stream

Very unhappy with Sky

MrJGreen — Sat, 26 Apr 2025 18:33:01 GMT

I've been a Sky customer for over 20 years, last month, we moved house and when the engineers came to install the new dish, they could not get a signal (we're surrounded by trees). They said my only option was Sky Stream, fine I said, "we'll send a report in and someone from streaming will call you in the next day" they said. I waited, heard nothing, so I had to ring Sky (difficult), eventually got through to someone who said he'd transfer our acount, went though it all and at the end there was an error, "I'll have to raise an issue" he said, "I'll ring you back in a week" (!). He did, same problem. "I'll pass you on to someone who can help" They couldn't and neither could the next person I got passed on to, having to explain the situation every time. Another issue was raised and again "I'll ring you in a week". Sure enough a week later the same problem, I got passed around 5 different people, each time I had to explain the whole situation and every time, I got told "I can't help you with that, I'll pass you on to someone who can" (they all tried to flog me Glass as well). Some people did try to help and were sympathetic, others just didn't listen. This week no-one rang, so I think they have given up, I'm still paying for Q as well, even though I have no dish. Apologies for the long rant, but it's really annoying! 😠

Re: Very unhappy with Sky

peter-marlow+1966 — Sat, 26 Apr 2025 18:46:01 GMT

We are fellow customers on here like yourself

Re: Very unhappy with Sky

peter-marlow+1966 — Sat, 26 Apr 2025 18:49:20 GMT

I have escalated this so hopefully someone will contact you on here keep an eye out

Re: Very unhappy with Sky

TimmyBGood — Sat, 26 Apr 2025 19:00:01 GMT

@MrJGreen

Typically that's because the order for a Home Move with Sky Q is still 'open' and this is preventing Stream from being ordered.

Re: Very unhappy with Sky

Addie15 — Sun, 27 Apr 2025 07:11:59 GMT

Hi there! Thank you for escalating this. We have sent an invite to @MrJGreen.

Re: Very unhappy with Sky

MrJGreen — Sun, 27 Apr 2025 19:23:58 GMT

Really? not seen anything.

Re: Very unhappy with Sky

peter-marlow+1966 — Sun, 27 Apr 2025 19:27:35 GMT

You were sent an invite 12 hours ago on here, look at the post above the 1 you have just posted on here

Re: Very unhappy with Sky

peter-marlow+1966 — Sun, 27 Apr 2025 19:28:31 GMT

Check your messages on here

Re: Very unhappy with Sky

MarkGoldsmith — Sun, 27 Apr 2025 20:59:24 GMT

@MrJGreen It might be worth taking a read of the following page which explains how the sky messaging team will reach out to you https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Very unhappy with Sky

MrJGreen — Thu, 01 May 2025 19:44:21 GMT

Finally it has been resolved, I hadn't heard anything for a week and a half, so I went on the chat again, today, a nice chap called Tom rang me, at first he had the same issue, then cancelled my Sky Q account, still the same, but later in the day rang back and amazingly it was because the didn't have my DoB on the account, added that and it all worked, Stream box is on it's way! Thanks everyone for your helpful comments.