https://helpforum.sky.com/t5/Sky-Stream/Streaming-Issues/m-p/4969414#M50820 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380015">@KAG25</a>&nbsp;</P><P>&nbsp;</P><P>What speed is your broadband and what speed is your puck getting? You need 25Mbps for HD and 30Mbps for UHD.</P><P>&nbsp;</P><P>You can check the speed your puck is getting by opening netflix going to the left hand menu &gt; get help &gt; connection check. It's worth running it a few times and taking an average.</P><P>&nbsp;</P><P>The other thing to try is turn off at the mains for at least 5 minutes and give your router a reboot too.</P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 26 Apr 2025 21:28:31 GMT mikealanr 2025-04-26T21:28:31Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-Issues/m-p/4969359#M50819 I've got streaming issues. Can't get any channels...says program loading or technical issues. Service checks say everything is fine, but it's not fine. Have rebooted and restarted twice in last half hour. Sat, 26 Apr 2025 20:18:41 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-Issues/m-p/4969359#M50819 KAG25 2025-04-26T20:18:41Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-Issues/m-p/4969414#M50820 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4380015">@KAG25</a>&nbsp;</P><P>&nbsp;</P><P>What speed is your broadband and what speed is your puck getting? You need 25Mbps for HD and 30Mbps for UHD.</P><P>&nbsp;</P><P>You can check the speed your puck is getting by opening netflix going to the left hand menu &gt; get help &gt; connection check. It's worth running it a few times and taking an average.</P><P>&nbsp;</P><P>The other thing to try is turn off at the mains for at least 5 minutes and give your router a reboot too.</P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 26 Apr 2025 21:28:31 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-Issues/m-p/4969414#M50820 mikealanr 2025-04-26T21:28:31Z