topic No sound on stream in Sky Stream

No sound on stream

Warren31 — Thu, 24 Apr 2025 14:44:49 GMT

I've had sky stream now for two weeks and within two minutes the sounds completely gone. I have to turn off the stream box and back on again to get it back. I've litterly not watched one programme straight through yet.

Re: No sound on stream

GD1 — Thu, 24 Apr 2025 14:49:57 GMT

@Warren31 Have you considered amending the sound option within the puck settings menu?

Re: No sound on stream

Warren31 — Thu, 24 Apr 2025 15:07:40 GMT

Yes I've done all the amendments and tried every option still the same. Switched it on and off 8 times with 20 minutes last night

Re: No sound on stream

GD1 — Thu, 24 Apr 2025 15:10:21 GMT

@Warren31 Have you also tried the sound settings on the TV?

Re: No sound on stream

Warren31 — Thu, 24 Apr 2025 15:31:30 GMT

Yes but TV works fine t normally channels just the sky channels

Re: No sound on stream

Dazzasky — Thu, 24 Apr 2025 18:47:11 GMT

@Warren31 wrote:
Yes but TV works fine t normally channels just the sky channels

Sounds like you have a faulty puck. I would call Sky and get it replaced @Warren31

Re: No sound on stream

Warren31 — Mon, 28 Apr 2025 05:58:15 GMT

Hi yes I've adjusted the all but still keeps doing it.

Re: No sound on stream

Dazzasky — Mon, 28 Apr 2025 10:29:44 GMT

@Warren31 wrote:
Hi yes I've adjusted the all but still keeps doing it.

As I said it sounds like you have a faulty puck but if you don't want to call Sky then you will have to live with it @Warren31