topic Sky Stream to holiday Van in Sky Stream

Sky Stream to holiday Van

Dee1983 — Wed, 23 Apr 2025 11:08:18 GMT

Hi, I have required a holiday home in Weymouth and wondered if I could take my sky stream box with me as got internet there already and Sky go app does not want to work on my apple laptop and don't want to miss out on the F1 when staying there.

Can I take my current box with me or do I need to get another contract for the holiday Van?

Thanks

Dee

Re: Sky Stream to holiday Van

GD1 — Wed, 23 Apr 2025 11:16:35 GMT

@Dee1983 wrote:

Hi, I have required a holiday home in Weymouth and wondered if I could take my sky stream box with me as got internet there already and Sky go app does not want to work on my apple laptop and don't want to miss out on the F1 when staying there.

Can I take my current box with me or do I need to get another contract for the holiday Van?

Thanks

Dee

No this would be a breach of contract which specifically states you can only use Sky Stream/Glass at the registered address, you have Sky Go that you can legally use at your holiday home.

Re: Sky Stream to holiday Van

Ed.B. — Wed, 23 Apr 2025 11:48:17 GMT

This is not true as per the email they just sent me!

Why has my response been deleted?

Re: Sky Stream to holiday Van

TimmyBGood — Wed, 23 Apr 2025 11:51:48 GMT

@Ed.B.

Presumably moved as being misleading.

The email you received specifically told you to cease use of the puck away from the subscription address, and was in no way indicating approval for such activity.

Re: Sky Stream to holiday Van

GD1 — Wed, 23 Apr 2025 11:56:39 GMT

@peter-marlow+1966 It is very clear what it states:

You can only watch your Streaming TV subscription on your Sky Stream puck from your registered home address – the address on your account. We cover this in your Streaming TV subscription contract (see Sky Terms and Conditions).

You can still watch your Sky subscription while you’re out and about by downloading the Sky Go app on your laptop, tablet, or mobile phone. It’s just if you watch on your Sky Stream puck outside your home that we might charge you extra.

To find out more, see our Use of Streaming TV subscription outside your home address article.

Re: Sky Stream to holiday Van

Ed.B. — Wed, 23 Apr 2025 12:01:41 GMT

Well @GD1 , if my response hadn't been deleted you'd know your own response isn't quite complete.

I'll try again.

The email states

"We understand if you've taken your equipment away with you on holiday. But you must stop watching from outside your registered home as soon as possible, and within the next two weeks to avoid any extra charges."

This EXPLICITLY says you can use your puck on holiday for a couple of weeks.

It could not be clearer.

However, if @Dee1983 wishes to leave the puck PERMANENTLY in a second address, that is breach of contract and subject to the additional charge.

Re: Sky Stream to holiday Van

SKY1992bf — Wed, 23 Apr 2025 12:02:39 GMT

I've asked for clarification from sky

Re: Sky Stream to holiday Van

GD1 — Wed, 23 Apr 2025 12:04:56 GMT

@Ed.B. Thats email IS NOT giving you permission to continue breaking the T&C's it's telling you ro STOP!

In any case this has been flagged to the CM's who will no doubt clarify the position for all to see.

Re: Sky Stream to holiday Van

Ed.B. — Wed, 23 Apr 2025 12:09:14 GMT

It's telling you to reconnect it to your home internet within two weeks, noting they 'understand if you've taken it on holiday with you', otherwise they'll assume you're using it a different address and will charge you according to your contract.

Ergo it condones holiday use.

Any lawyer will confirm this.

Re: Sky Stream to holiday Van

GD1 — Wed, 23 Apr 2025 12:14:56 GMT

@Ed.B. As advised the posts will be reviewed by the CM's

Re: Sky Stream to holiday Van

peter-marlow+1966 — Wed, 23 Apr 2025 12:17:40 GMT

Re: Sky Stream to holiday Van

GD1 — Wed, 23 Apr 2025 12:24:23 GMT

@peter-marlow+1966 You seem to have missed the 1st part of that page?

Re: Sky Stream to holiday Van

SKY1992bf — Wed, 23 Apr 2025 13:04:06 GMT

I would observe that the op specifically asked if it was allowable to use the equipment at another location or whether a separate subscription would be required

the terms and conditions explicitly states any use outside the registered address would be a breach of the contract , so a separate subscription would be required

I further observe that any encouragement of ways to breach the terms and conditions is also a breach of community guidelines

Re: Sky Stream to holiday Van

SKY1992bf — Wed, 23 Apr 2025 14:17:12 GMT

We've now had clarification from sky what the two weeks mentioned in email communication refers to

it is referring to two weeks before the charge being applied to account and not giving permission to use for two weeks

Re: Sky Stream to holiday Van

peter-marlow+1966 — Wed, 23 Apr 2025 16:18:13 GMT

Your right my screen shot cut the top off the information

Re: Sky Stream to holiday Van

Jillyb15 — Wed, 23 Apr 2025 18:17:02 GMT

I don't really understand why SKY don't allow you to take your puck on holiday. I suppose the argument is around someone allowing a relative to use it long term away from the home base. However they are obviously well able to track this usage so someone taking their puck away, for say, one month per year could easily be monitored. I always take my fire stick away as it saves having to log on to various streaming services and then remembering to remove your log ins.

Just a thought!

Re: Sky Stream to holiday Van

peter-marlow+1966 — Wed, 23 Apr 2025 18:50:18 GMT

I did speak to sky yesterday and again this evening, about my son possibly taking my puck to university in September, and again i was told by an advisor that if i did do this that i would receive two emails telling me to then if i carried on with using it at a different address i would have an extra £26 a month added to my bill but would not lose any channels, for as long as i continued to do so

Re: Sky Stream to holiday Van

Dazzasky — Wed, 23 Apr 2025 19:13:26 GMT

As it's a streaming box, I think we should be allowed to. After all, you can take your Apple TV box or Fire stick anywhere.

Re: Sky Stream to holiday Van

SKY1992bf — Wed, 23 Apr 2025 19:24:22 GMT

@peter-marlow+1966 wrote:
I did speak to sky yesterday and again this evening, about my son possibly taking my puck to university in September, and again i was told by an advisor that if i did do this that i would receive two emails telling me to then if i carried on with using it at a different address i would have an extra £26 a month added to my bill but would not lose any channels, for as long as i continued to do so

@peter-marlow+1966 the correct and appropriate advice has been given and marked as the answer accordingly

if you did allow your son to take the puck to university you would be in breach of your subscription contract and fined £26 per month for doing so

in no uncertain terms should the additional location charge be seen as sky giving permission to breach the terms and conditions of the primary subscription contract

Re: Sky Stream to holiday Van

GD1 — Wed, 23 Apr 2025 19:19:55 GMT

@peter-marlow+1966 I'm afraid yoo've been misadvised, which unfortunately is common with advisers who are not fully up to speed with the T&C's themselves.