topic Re: VPN/ Proxys in Sky Stream

VPN/ Proxys

EmmaSmith2 — Sat, 19 Apr 2025 19:17:01 GMT

So some apps inc Netflix aren't working today (nothing about the streaming set up has changed) as they say I'm running through a VPN or Proxy...

No proxys are activated, can't find any VPN 's where might they be hiding?

Re: VPN/ Proxys

Jporch316 — Sat, 19 Apr 2025 20:10:19 GMT

@EmmaSmith2 wrote:
So some apps inc Netflix aren't working today (nothing about the streaming set up has changed) as they say I'm running through a VPN or Proxy...
No proxys are activated, can't find any VPN 's where might they be hiding?

Only guesswork but Your ISP may have issued you an external IP address that has newly been released and is not updated yet across the various streaming servers

If the above is correct then you can try pulling the plug on your router for 30 minutes or so as this will normally force your router to pick up a different IP address

are you based in the UK ?

Re: VPN/ Proxys

EmmaSmith2 — Sun, 20 Apr 2025 09:00:08 GMT

Hi. I am based in the Uk.
I tried resetting the router, but only turned it off for about 10 seconds. So I'll try longer, thanks.

otherwise I guess a call to Sky is next. Sigh

Re: VPN/ Proxys

Jporch316 — Sun, 20 Apr 2025 09:19:15 GMT

@EmmaSmith2 wrote:
Hi. I am based in the Uk.
I tried resetting the router, but only turned it off for about 10 seconds. So I'll try longer, thanks.
otherwise I guess a call to Sky is next. Sigh

Which ISP are you with ? It maybe a better idea to call your ISP rather than sky . It seems likely your ISP is using IP addresses that are not geo located in the UK

you need to turn your router off for longer than a few seconds to make it pick up a different IP address

Re: VPN/ Proxys

lettice — Sun, 20 Apr 2025 10:36:39 GMT

As mentioned above, leaving a router off for at least 30 minutes, will often reset your IP address.

You can just type 'what's my ip' into a browser search engine.

It will show a location or map, sometimes near to your location, but it sometimes can be anywhere in the UK.

Who is your broadband with?

Re: VPN/ Proxys

EmmaSmith2 — Sun, 20 Apr 2025 11:08:00 GMT

Sky is my ISP

Re: VPN/ Proxys

EmmaSmith2 — Sun, 20 Apr 2025 11:58:38 GMT

Thanks everyone. Just spent an hour on the phone to Sky- looks like I need a new router/ IP address. They are sorting.

thanks for the helpful tips and prompt responses though