topic Re: Will Sky Stream connect to EE Smart Hub 5GHz band? in Sky Stream

Will Sky Stream connect to EE Smart Hub 5GHz band?

igmack — Thu, 11 Apr 2024 17:13:15 GMT

My Sky Q box will not connect to the 5GHz band of my EE Smart Plus router. This means it will not connect to the Wi-Fi extender right next to it, but connects to the distant router itself on 2.4GHz.
This is a major issue as the router is a long distance, and then the signal to the Sky Q is poor. 2Mbs on a 1 Gigabit service! Buffering makes streaming unusable and I have to switch to my Smart TV.

My question is, if I move to Sky Stream, will it connect to the nearby extender, and the 5GHz band?

Re: Will Sky Stream connect to EE Smart Hub 5GHz band?

Padam_Padam — Thu, 11 Apr 2024 17:26:07 GMT

@igmack wrote:
My Sky Q box will not connect to the 5GHz band of my EE Smart Plus router. This means it will not connect to the Wi-Fi extender right next to it, but connects to the distant router itself on 2.4GHz.
This is a major issue as the router is a long distance, and then the signal to the Sky Q is poor. 2Mbs on a 1 Gigabit service! Buffering makes streaming unusable and I have to switch to my Smart TV.
My question is, if I move to Sky Stream, will it connect to the nearby extender, and the 5GHz band?

Sky Stream can connect to a 5Ghz WiFi signal, but a boosted signal is not adviseable. Stream pucks are very sensitive to network fluctuations and WiFi extenders can often struggle to maintain a stable enough signal for them to function with any reliability.

Re: Will Sky Stream connect to EE Smart Hub 5GHz band?

igmack — Thu, 11 Apr 2024 18:06:48 GMT

Thanks for that. The EE devices are extenders creating a mesh, not boosters. They are very reliable.
So, unlike the Sky Q box, the Stream pucks will connect to the 5GHz band without a Sky router?

Re: Will Sky Stream connect to EE Smart Hub 5GHz band?

Nigelb1972 — Thu, 11 Apr 2024 19:19:45 GMT

@igmack Stream is designed to work on any broadband connection that meets the minimum requirements

Re: Will Sky Stream connect to EE Smart Hub 5GHz band?

mikealanr — Thu, 11 Apr 2024 19:26:20 GMT

Hi @igmack

I've recently moved from BT to EE (even though they are the same company) and have the Smart Hub Plus and Smart WiFi Plus device. I have a number of pucks connected via 5Ghz both to the hub and the plus device and all working flawlessly.

MikeAlanR

Re: Will Sky Stream connect to EE Smart Hub 5GHz band?

igmack — Thu, 11 Apr 2024 19:47:04 GMT

Thanks a lot, guys. Very helpful.

Re: Will Sky Stream connect to EE Smart Hub 5GHz band?

Pies — Fri, 18 Apr 2025 18:45:01 GMT

It does NOT connect or see 5GHz networks which is pathetic in this day and age

Re: Will Sky Stream connect to EE Smart Hub 5GHz band?

mikealanr — Fri, 18 Apr 2025 18:52:34 GMT

@Pies

That's simply not correct. All my pucks and Glass use 5Ghz band.

See:

If you provide some more information such as ISP and router the community may be able to help. But Stream is 5Ghz band capable.

MikeAlanR

Re: Will Sky Stream connect to EE Smart Hub 5GHz band?

Anonymous — Fri, 18 Apr 2025 18:51:32 GMT

It does. Mine is connected to a 5GHz network now. There must be another reason for it not showing for you.

Re: Will Sky Stream connect to EE Smart Hub 5GHz band?

Pies — Fri, 18 Apr 2025 18:52:44 GMT

I've literally just tried it as I found this thread. It doesn't even see them

Re: Will Sky Stream connect to EE Smart Hub 5GHz band?

mikealanr — Fri, 18 Apr 2025 18:55:56 GMT

@Pies

I refer back to my reply. With the screen shot of my router admin. All my connected via 5GHz.

Provide more information and we may be able to help, but there is very little we can do without info! Who is your ISP? What router is it etc etc?

MikeAlanR