topic WiFi for sky TV constantly going off in Sky Stream

WiFi for sky TV constantly going off

mlbd16 — Tue, 15 Apr 2025 14:59:49 GMT

Recently I'm having to reset my stream box on average 20 times a day due to poor WiFi connection. I have reset everything multiple times and my WiFi router is approx 20 feet away from the TV, so I have done all the usual tests with no luck. Very poor considering the amount I have to pay per month. Please sort asap

Re: WiFi for sky TV constantly going off

Mark39 — Tue, 15 Apr 2025 15:11:04 GMT

Welcome to this Sky customer Community - you're not talking to Sky customer services here.

I assume you have Sky Broadband? Try restarting your broadband Hub. It may change to a wifi channel that's better for your Puck.

Re: WiFi for sky TV constantly going off

Fothergill1 — Tue, 15 Apr 2025 21:11:32 GMT

Hi @mlbd16 when you say you have done all the usual things have you checked your Wi-Fi speed being received at the puck (not your broadband router). This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These speeds assume there is nothing else using up your bandwidth.

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £35 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

Good luck.