topic Re: Unable to switch to Sky Stream in Sky Stream

Unable to switch to Sky Stream

N81 — Mon, 14 Apr 2025 21:20:49 GMT

I have Sky Q, with multiroom but have issues with dish due to broken cable that means I get no signal on a number of channels.

I had a Sky engineer out to check and due to a conservatory being built on top of the cable, they are unable to access the cable to replace it.

They advised that I would need to switch to Sky Stream and order additional pucks for my other rooms. I have been trying to do this via the website but it won't let me switch. I just get sent to a page saying 'thanks for your interest in Sky Stream' and advising I have the best package in SkyQ, and only giving Sky Glass as an option. How do I switch online???

Re: Unable to switch to Sky Stream

MarkGoldsmith — Mon, 14 Apr 2025 21:22:45 GMT

@N81 wrote:
I have Sky Q, with multiroom but have issues with dish due to broken cable that means I get no signal on a number of channels.

I had a Sky engineer out to check and due to a conservatory being built on top of the cable, they are unable to access the cable to replace it.

They advised that I would need to switch to Sky Stream and order additional pucks for my other rooms. I have been trying to do this via the website but it won't let me switch. I just get sent to a page saying 'thanks for your interest in Sky Stream' and advising I have the best package in SkyQ, and only giving Sky Glass as an option. How do I switch online???

You need to phone Sky to switch over from Q to Stream or Glass.

Re: Unable to switch to Sky Stream

Dazzasky — Tue, 15 Apr 2025 06:22:42 GMT

@N81 wrote:
I have Sky Q, with multiroom but have issues with dish due to broken cable that means I get no signal on a number of channels.

I had a Sky engineer out to check and due to a conservatory being built on top of the cable, they are unable to access the cable to replace it.

They advised that I would need to switch to Sky Stream and order additional pucks for my other rooms. I have been trying to do this via the website but it won't let me switch. I just get sent to a page saying 'thanks for your interest in Sky Stream' and advising I have the best package in SkyQ, and only giving Sky Glass as an option. How do I switch online???

As already stated @N81 you will need to call Sky directly to switch over to Sky Stream I'm afraid.