topic Re: Can’t remove back of remote to replace batteries - very stiff in Sky Stream

Can’t remove back of remote to replace batteries - very stiff

Help13 — Wed, 14 Feb 2024 21:44:49 GMT

Tried to remove back of remote control to change batteries but cannot get it to move

Re: Can’t remove back of remote to replace batteries - very stiff

mikealanr — Wed, 14 Feb 2024 22:01:48 GMT

The back cover is very stiff the first few times of removal. Try as per the diagram in this article: https://www.sky.com/help/articles/remote-control-help-sky-glass#:~:text=Only%20use%20AAA%20alkaline%20batteries.

You need to exert a fair amount of pressure.

MikeAlanR

Re: Can’t remove back of remote to replace batteries - very stiff

Jporch316 — Wed, 14 Feb 2024 23:03:19 GMT

@Help13

Try putting the remote flat between the palm of both hands and move your hands in opposite directions ....

Re: Can’t remove back of remote to replace batteries - very stiff

Fothergill1 — Wed, 14 Feb 2024 23:38:37 GMT

@Help13 The method I find works best for me is holding the remote at both ends with the buttons down and my thumbs on top and then applying pressure and pushing with one thumb and pulling with the other in the direction of the small arrow.

Note removing the back of the remote can be a problem the first couple of times as it it very stiff. Also be aware that the back only moves a few millimetres and can then be lifted off.

Re: Can’t remove back of remote to replace batteries - very stiff

martswain — Thu, 15 Feb 2024 06:36:12 GMT

From another post, a customer was advised to put on a pair of rubber gloves to give extra grip and that worked first time.

Re: Can’t remove back of remote to replace batteries - very stiff

Fothergill1 — Thu, 15 Feb 2024 10:58:45 GMT

@martswain That never occurred to me and would be an excellent solution. I recall the first time I removed the back from my remote it was so stiff that when I eventually got it off I used a nail file to round off the clips a little.

Re: Can’t remove back of remote to replace batteries - very stiff

Vicky+collins — Thu, 16 May 2024 07:30:23 GMT

Cannot remove back of sky controls to change batteries

Re: Can’t remove back of remote to replace batteries - very stiff

Vicky+collins — Thu, 16 May 2024 07:32:24 GMT

Cannot remove back off sky co trolls to change batteries

Re: Can’t remove back of remote to replace batteries - very stiff

Fothergill1 — Thu, 16 May 2024 08:19:03 GMT

@Vicky+collins They can be very stiff the first time you remove the back of the remote. Have a look at post 4 above to try my method. Other people have reported using rubber gloves can also help.

Re: Can’t remove back of remote to replace batteries - very stiff

Super+Anthony — Thu, 16 May 2024 11:10:35 GMT

I agree, it's rather hard to open, and being neurodivergent makes it harder. Another issue is when you trying to do it when the batteries are in, it always seems to turn on lol

I do love stream though, glad I moved from Q

Re: Can’t remove back of remote to replace batteries - very stiff

ralphselby — Sat, 25 May 2024 14:58:31 GMT

Combine thumbs with rubber gloves. That worked for me.

Re: Can’t remove back of remote to replace batteries - very stiff

LB23 — Tue, 07 Jan 2025 22:36:11 GMT

Show me picture of sky remote please

Re: Can’t remove back of remote to replace batteries - very stiff

lettice — Tue, 07 Jan 2025 23:10:08 GMT

@LB23 wrote:

Show me picture of sky remote please

Not sure why you are asking this.

The Sky Stream remote and its functions are;

More Sky Stream remote control using and fault finding information in these Sky help articles;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/using-sky-stream/using-sky-glass-remote/articles/your-sky-glass-remote

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help

Re: Can’t remove back of remote to replace batteries - very stiff

Ann+Curtis — Thu, 09 Jan 2025 21:16:44 GMT

I have the same problem I'll probably accidentally break it in a minute

Re: Can’t remove back of remote to replace batteries - very stiff

Donnanh — Fri, 14 Feb 2025 05:38:52 GMT

Yay this worked. Thank you

Re: Can’t remove back of remote to replace batteries - very stiff

Glynry22 — Sat, 29 Mar 2025 09:42:39 GMT

Thanks, ! It worked after struggling to open it for ages.

Re: Can’t remove back of remote to replace batteries - very stiff

Bilbo64 — Mon, 14 Apr 2025 20:34:12 GMT

Rubber gloves worked a treat. Still very hard to do, but they worked. Thanks, I nearly launched my remote out of the window!

Re: Can’t remove back of remote to replace batteries - very stiff

Super+Anthony — Tue, 15 Apr 2025 12:18:45 GMT

They do need to work out another way to deal with this. It's very hard for anyone and importantly if one has a disability

Re: Can’t remove back of remote to replace batteries - very stiff

Eliana1 — Wed, 18 Feb 2026 20:24:12 GMT

My neighbour and myself both have the same issue. We are in our 70's. She has arthritis but I don't and still can't get the back off. Our only solution has been to throw it forcefully to the floor and it comes apart. Sure it's not doing it any good but it seriously needs redesigning. Hope this helps in an emergency 😀

Re: Can’t remove back of remote to replace batteries - very stiff

Super+Anthony — Wed, 18 Feb 2026 20:34:44 GMT

@Eliana1 I tend to drop kick mine!!! Seriously though it's a nightmare to open. I feel for someone like you who has arthritis. Whoever designed it needs to readdress