https://helpforum.sky.com/t5/Sky-Stream/Sky-pucks-crashing/m-p/4960005#M49965 <P>Both of my sky pucks crash at least twice daily. You'll be midway through watching something and the image will freeze. Then about 2 minutes later the box restarts. It's been happening constantly for the last year. Any ideas what to try?</P> Mon, 14 Apr 2025 15:59:06 GMT Bobalus 2025-04-14T15:59:06Z https://helpforum.sky.com/t5/Sky-Stream/Sky-pucks-crashing/m-p/4960005#M49965 <P>Both of my sky pucks crash at least twice daily. You'll be midway through watching something and the image will freeze. Then about 2 minutes later the box restarts. It's been happening constantly for the last year. Any ideas what to try?</P> Mon, 14 Apr 2025 15:59:06 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-pucks-crashing/m-p/4960005#M49965 Bobalus 2025-04-14T15:59:06Z https://helpforum.sky.com/t5/Sky-Stream/Sky-pucks-crashing/m-p/4960009#M49966 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2204885">@Bobalus</a>&nbsp; It sounds like poor wifi causing the issue, on each puck open netflix, go to get help and run connection test, what speed is each puck reporting.</P> Mon, 14 Apr 2025 16:04:01 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-pucks-crashing/m-p/4960009#M49966 GD1 2025-04-14T16:04:01Z https://helpforum.sky.com/t5/Sky-Stream/Sky-pucks-crashing/m-p/4960015#M49967 <P>Thanks for that. One of them is showing 52.47Mbps</P> Mon, 14 Apr 2025 16:08:04 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-pucks-crashing/m-p/4960015#M49967 Bobalus 2025-04-14T16:08:04Z