Sky tv keeps buffering

KerryLou2 — Sun, 13 Apr 2025 19:55:11 GMT

Sky tv keeps buffering.

not able to watch a film

Re: Sky tv keeps buffering

Jo1664 — Sun, 13 Apr 2025 20:07:00 GMT

Same here. Since we were switched onto sky stream we e had nothing but problems. Shocking

Re: Sky tv keeps buffering

Fothergill1 — Sun, 13 Apr 2025 21:05:56 GMT

Hi @KerryLou2 and @Jo1664

One of the main reasons for constant buffering or freezing is the quality and/or speed of the Wi-Fi signal being received at the Stream puck (or Glass TV) and not that being received at the router. This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These speeds assume there is nothing else using up your bandwidth (Laptop, mobiles, door bells etc etc).

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £35 or so at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

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Sky tv keeps buffering

Re: Sky tv keeps buffering

Re: Sky tv keeps buffering