https://helpforum.sky.com/t5/Sky-Stream/Puck-replacement/m-p/4959404#M49912 <P>Do I have to package my old puck and cable when swooping for a new one that's being collected</P> Sun, 13 Apr 2025 20:11:38 GMT steve+tetley 2025-04-13T20:11:38Z https://helpforum.sky.com/t5/Sky-Stream/Puck-replacement/m-p/4959404#M49912 <P>Do I have to package my old puck and cable when swooping for a new one that's being collected</P> Sun, 13 Apr 2025 20:11:38 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-replacement/m-p/4959404#M49912 steve+tetley 2025-04-13T20:11:38Z https://helpforum.sky.com/t5/Sky-Stream/Puck-replacement/m-p/4959418#M49915 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1947705">@steve+tetley</a>&nbsp;</P><P>&nbsp;</P><P>Yes Sky will send you a complete new puck with everything in the box.</P><P>&nbsp;</P><P>You'll need to return any:</P><P>Sky-owned Sky Stream pucks</P><P>Remotes</P><P>Cables</P><P>&nbsp;</P><P>Or you run the risk of a non return charge.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/charges-for-not-returning-sky-stream-puck#:~:text=Go%20to%20Charges%20for%20not%20returning%20Sky%20equipment%20for%20more%20info.&amp;text=If%20you%20don%27t%20return%20your%20Sky%20equipment%20in%20time,charged%20a%20non-return%20charge.&amp;text=You%27ll%20be%20charged%20for,38%20x%202)%20in%20total" target="_blank">https://www.sky.com/help/articles/charges-for-not-returning-sky-stream-puck#:~:text=Go%20to%20Charges%20for%20not%20returning%20Sky%20equipment%20for%20more%20info.&amp;text=If%20you%20don%27t%20return%20your%20Sky%20equipment%20in%20time,charged%20a%20non-return%20charge.&amp;text=You%27ll%20be%20charged%20for,38%20x%202)%20in%20total</A>.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P> Sun, 13 Apr 2025 20:39:53 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-replacement/m-p/4959418#M49915 mikealanr 2025-04-13T20:39:53Z