https://helpforum.sky.com/t5/Sky-Stream/Issues-with-sky-stream/m-p/4959295#M49899 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4372164">@SuzieNic</a>&nbsp;have you tried rebooting the sky stream puck to see if that helps.<BR /><BR />1. Go to Settings<BR />2. Go to System Management<BR />3. Press Select<BR />4. Go to Resets and Updates<BR />5. Press Select<BR />6. Go to Restart Device<BR />7. Press Select.<BR /><BR />Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.<BR /><BR /><BR /></P> Sun, 13 Apr 2025 17:33:00 GMT MarkGoldsmith 2025-04-13T17:33:00Z https://helpforum.sky.com/t5/Sky-Stream/Issues-with-sky-stream/m-p/4959282#M49898 <P>Had sky stream installed Monday. Since yesterday it keeps freezing, or black screen. There sometimes a message saying trying to load programs. Can't watch anything's from playlist as it won't load.&nbsp;</P> Sun, 13 Apr 2025 17:13:20 GMT https://helpforum.sky.com/t5/Sky-Stream/Issues-with-sky-stream/m-p/4959282#M49898 SuzieNic 2025-04-13T17:13:20Z https://helpforum.sky.com/t5/Sky-Stream/Issues-with-sky-stream/m-p/4959295#M49899 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4372164">@SuzieNic</a>&nbsp;have you tried rebooting the sky stream puck to see if that helps.<BR /><BR />1. Go to Settings<BR />2. Go to System Management<BR />3. Press Select<BR />4. Go to Resets and Updates<BR />5. Press Select<BR />6. Go to Restart Device<BR />7. Press Select.<BR /><BR />Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.<BR /><BR /><BR /></P> Sun, 13 Apr 2025 17:33:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Issues-with-sky-stream/m-p/4959295#M49899 MarkGoldsmith 2025-04-13T17:33:00Z