https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958454#M49833 <P>Have just received a new Sky Stream remote as my dog destroyed the last one. They're identical. However the new one will not adjust the volume like the old one did, when I try to set it up and search for the TV it says my TV model (Hisense) is not supported, however it worked with the old remote. Any ideas?</P> Sat, 12 Apr 2025 12:48:34 GMT LucasClements 2025-04-12T12:48:34Z https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958454#M49833 <P>Have just received a new Sky Stream remote as my dog destroyed the last one. They're identical. However the new one will not adjust the volume like the old one did, when I try to set it up and search for the TV it says my TV model (Hisense) is not supported, however it worked with the old remote. Any ideas?</P> Sat, 12 Apr 2025 12:48:34 GMT https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958454#M49833 LucasClements 2025-04-12T12:48:34Z https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958458#M49835 <P>It should then offer you the chance to enter and then try the volume button and if that doesn't work it should then offer another on and so on, usually one of those will work.</P> Sat, 12 Apr 2025 12:52:49 GMT https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958458#M49835 Stephen+Mourton 2025-04-12T12:52:49Z https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958463#M49836 <P>No. After selecting my TV is not listed it just says this feature is not supported on my TV and takes me back to the home page. But it worked on the previous remote</P> Sat, 12 Apr 2025 13:00:45 GMT https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958463#M49836 LucasClements 2025-04-12T13:00:45Z https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958606#M49842 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4371489">@LucasClements</a>&nbsp; &nbsp;If you haven't tried this already. &nbsp;Go to Settings, either scroll down to the bottom of the Home page or say Settings using the voice control button. &nbsp;Go to Connected devices and select it. &nbsp;It will take you to Sky remote. &nbsp;Press that and choose Control your TV, and follow the instructions. &nbsp;Doing it this way it doesn't ask for your tv make. Just try each code as it appears. &nbsp;I hope that works.</P> Sat, 12 Apr 2025 17:25:30 GMT https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958606#M49842 Stephen+Mourton 2025-04-12T17:25:30Z https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958736#M49848 <P>That's the route I've been going down. It says "Try changing the volume. Did that work?", I say no. And say no again which then takes me to the choose your brand of TV menu</P> Sat, 12 Apr 2025 19:58:02 GMT https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958736#M49848 LucasClements 2025-04-12T19:58:02Z https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958777#M49850 <P>Hi Lucas, what's your Hisense model number? I wonder if we can identify a similar enough model that is supported to see if that works.&nbsp;</P> Sat, 12 Apr 2025 21:02:30 GMT https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958777#M49850 Anonymous 2025-04-12T21:02:30Z https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958869#M49858 <P>Wow feel stupid. A hard reset was all it took, switched off from the wall for a minute or two, and then retried the exact same process only this time my TV was listed as an option</P> Sun, 13 Apr 2025 07:10:17 GMT https://helpforum.sky.com/t5/Sky-Stream/New-Sky-Stream-remote-does-not-control-volume/m-p/4958869#M49858 LucasClements 2025-04-13T07:10:17Z