topic Re: sky stream in Sky Stream

sky stream

Paw- — Thu, 10 Apr 2025 19:59:54 GMT

When it works it's good. The problem is it does not work. Every tiME I LOG IN IT SAYS MY WIFI IS NOT CONNECTED OR IT JUST BUFFERS FOR EVER. VOICE SYNC IS SHOCKING AND IT IS SLOWER THAN MY 86 YEAR OLD MOTHER. RUBBISH, RUBBISH, RUBBISH

Re: sky stream

mikealanr — Thu, 10 Apr 2025 20:14:02 GMT

@Paw-

You are talking to other customers not Sky. No need to SHOUT.

Try going into settings > startup and standby and turn "Networked Standby Mode" ON and "Overnight Power Save" OFF.

Sky say the puck needs 25Mbps for HD and 30Mbps. You can check the speed your puck is getting in the settings in Netflix. I don't have such issues so could indicate something local to you.

The voice sync is a know issue and a fix is being rolled out in software.

If you aren't happy. Call Sky to discuss your options.

MikeAlanR

Re: sky stream

Anonymous — Thu, 10 Apr 2025 20:14:37 GMT

Hi @Paw-

In settings go to Start up and standby and try setting networked standby mode to ON if it's not already.

There's an improvement to lip syncing being rolled out currently. Go to settings and System Management and see if your build version begins with QS035. If it is, you've already got the latest but if it's on QS034 wait until you receive the update and then see if it resolves lip syncing. For me, it's solved it entirely but others mileage is varying.

Finally for buffering, please could you run a speed test:

Open the Netflix app on Sky.
Go to Get Help in the sidebar.
Select Check Your Network.
Note the download speed displayed and share it here.