topic Re: Do I return the puck when leaving Sky? in Sky Stream

Do I return the puck when leaving Sky?

Anonymous — Sun, 06 Apr 2025 07:05:29 GMT

Hi. I recently left Sky and was wondering whether I need to return the puck and if so then how do I do this.

When I left, Sky very quickly got in touch and asked for the hub back, sent a prepaid box to send it in and that is all done. However there is nothing about the puck. I obviously don't need it anymore but am afraid if putting it in the WEEE pile at the tip in case in several months time Sky suddenly pop up and tell me they want it back.

Anyone any idea? If I can send it back then dies anyone know where I should send it?

Thanks

Re: Do I return the puck when leaving Sky?

lettice — Sun, 06 Apr 2025 07:13:27 GMT

Sky Stream pucks ordered after 23 February 2023 are Sky owned

These need to be returned if you cancel or change service to avoid any non-return charges.
Sky will email you to let you know what to return and when.

More returns info here;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/delivery-and-returns-sky-stream/returns-sky-stream/articles/return-sky-glass-sky-stream-puck

Find out more from Charges for not returning Sky equipment

Re: Do I return the puck when leaving Sky?

Anonymous — Sun, 06 Apr 2025 09:11:50 GMT

Thanks. I thought that was the case. The issue is that it has been several weeks now, and Sky has not sent any information about the puck. As noted they got in touch about the hub, but so far nothing about the puck.

I did send Sky customer services a message about this a couple of weeks ago but noone got back to me.

So, Sky own the puck and want it back, but do not send any information how to do that and refuse to answer customer service questions about it. Any idea as to how I proceed anyone?

Re: Do I return the puck when leaving Sky?

Mark39 — Sun, 06 Apr 2025 09:46:20 GMT

See Sky's help here. Check first that the Puck was loaned to you as explained in the 'Useful info'.

If it were me, and the Puck was loaned, I'd return it without waiting to hear from Sky.

Be sure to obtain and keep indefinitely proof of posting as well as following the instructions about .having a note of your account no. etc in the package.

https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck

Re: Do I return the puck when leaving Sky?

Anonymous — Sun, 06 Apr 2025 17:23:55 GMT

That is good advice. Just gone onto the link you provided and done as your suggested. Thank you very much,