topic Re: My eircode is not being recognised in Sky Stream

My eircode is not being recognised

doginhat — Sun, 30 Mar 2025 11:43:55 GMT

I am trying to activate a new account but I can't get past the "Eircode" page - I just get "An error occurred, please check the details or try again later" - every time.

Re: My eircode is not being recognised

Mark39 — Sun, 30 Mar 2025 12:33:33 GMT

You'll need to contact Sky. Either give them a call, or if you wish, we can ask their messaging team to contact you here so that you can raise it via a private online chat.

Re: My eircode is not being recognised

doginhat — Tue, 01 Apr 2025 10:56:11 GMT

Hi Mark,

Thanks for that but I have already been down that road to no avail, what I want Sky to do is log in to my account at their end but that would probably have "legal" implications.

Re: My eircode is not being recognised

Mark39 — Tue, 01 Apr 2025 12:27:54 GMT

@doginhat wrote:

Hi Mark,

Thanks for that but I have already been down that road to no avail, what I want Sky to do is log in to my account at their end but that would probably have "legal" implications.

Providing Sky can check your identity (standard procedure) they'll have access to all your account details.

Re: My eircode is not being recognised

Boylston — Fri, 04 Apr 2025 11:56:35 GMT

I'm having the same problem. Moving back home from UK. Ordered Broadband, TV, Talk yesterday and can't access account to see or track anything.

Error message keeps saying "an error occurred, please check the details or try again later" at eircode stage.

Please help!