topic Re: Possible Technical Issue - Sky Stream in Sky Stream

Possible Technical Issue - Sky Stream

Waterhill34 — Sat, 29 Mar 2025 14:43:38 GMT

I am slightly concerned I think discovered a slight technical issue with my Sky Stream Pucks, a channel which i do not pay for, appears to be working, this channel is Channel 211 (Baby TV HD). However, i am aware this channel is part of the Sky Kids package, and confirmed on the website page, (as seen in screenshot below). Is this a technical issue, or is the channel on a free to view period. The channel seems to work live via the Sky TV Guide, on both the primary and multiroom boxes, (as seen in a video below) however, does not work via either Sky Go or via On Demand on the Sky Stream Pucks. (as seen in a video below).

None of the other kids channels are broadcasting, such as Cartoonito etc, which state to upgrade your subscription to watch.

This video has been deleted

(view in My Videos)

This video has been deleted

(view in My Videos)

This video has been deleted

(view in My Videos)

Re: Possible Technical Issue - Sky Stream

Mark39 — Sat, 29 Mar 2025 16:12:31 GMT

Seems to be a problem with the video clips?

Re: Possible Technical Issue - Sky Stream

Grond123 — Sat, 29 Mar 2025 16:13:05 GMT

I still haven't a picture

Re: Possible Technical Issue - Sky Stream

Waterhill34 — Sat, 29 Mar 2025 17:28:50 GMT

(view in My Videos)

sorry for the delay, hopefully the videos will work now.

Re: Possible Technical Issue - Sky Stream

Waterhill34 — Sat, 29 Mar 2025 18:09:19 GMT

Adding to the pervious post, as the other two videos seem to be rejected, sorry about this. Hope these videos work, the first video highlights the problem, as the live channel works.

(view in My Videos)

Re: Possible Technical Issue - Sky Stream

Waterhill34 — Sat, 29 Mar 2025 18:36:05 GMT

The videos appear to be working, the main issue is that the live channel of Baby TV is working through the TV guide via both the primary and multiroom pucks. However, do not work on demand or via Sky Go, as the videos highlight. Is this a technical issue with the box? Or is the channel on a free preview type arrangement.

Re: Possible Technical Issue - Sky Stream

Mark39 — Sat, 29 Mar 2025 19:50:06 GMT

@Waterhill34 how odd. I've no idea what's going on there, but as long as you're not being billed for Sky Kids, I don't think I'd be concerned.

Re: Possible Technical Issue - Sky Stream

Anonymous — Sun, 30 Mar 2025 07:16:24 GMT

Yeah @Waterhill34 there's nothing to be concerned by here from your perspective so don't worry but this is a good spot and I'm sure the Sky team appreciate the heads up.

Re: Possible Technical Issue - Sky Stream

KevNewMedia — Tue, 01 Apr 2025 10:49:33 GMT

Hi @Waterhill34

Thank you for making us aware of this problem.

The issue should now be resolved 👍

Re: Possible Technical Issue - Sky Stream

IamMM — Tue, 01 Apr 2025 22:06:10 GMT

Baby TV has stopped working for me now. I have the Sky ultimate package, Netflix and discovery plus.

do I now need to buy kids package to get this even though my kid is 1 year old and won't watch any of the other tv shows

Re: Possible Technical Issue - Sky Stream

MarkGoldsmith — Tue, 01 Apr 2025 22:30:36 GMT

@IamMM wrote:
Baby TV has stopped working for me now. I have the Sky ultimate package, Netflix and discovery plus.

do I now need to buy kids package to get this even though my kid is 1 year old and won't watch any of the other tv shows

Yes BabyTV is part of the Sky Kids pack. As per this thread it looks like there was a technical issue which meant that non Sky Kids subscribers were able to access the channel.

Re: Possible Technical Issue - Sky Stream

Robert2704 — Wed, 02 Apr 2025 17:09:43 GMT

Hi I have been an avid watcher of Baby TV and has also stopped working for me now..... I have clicked the button that says to subscribe and it then tells me I am already subscribed with a code of 'MYSKY_1802'

so am I subscribed or not if I am why isn't it working and if I'm not how can I subscribe

Re: Possible Technical Issue - Sky Stream

Mark39 — Wed, 02 Apr 2025 17:39:48 GMT

@Robert2704 if you're subscribed you'll see Sky Kids in your bill.

Re: Possible Technical Issue - Sky Stream

IamMM — Thu, 03 Apr 2025 23:39:28 GMT

I know I don't subscribe to kids package but I thought it was part of my £110 a month I'm paying. I refuse to add any additional packages to my account and am on a rolling contract.

Will seek babytv elsewhere and consider leaving. Just annoying prices go up. Fix term contracts no longer benifitial and services get cut rather than increase.

pretty annoyed

Re: Possible Technical Issue - Sky Stream

Anonymous — Fri, 04 Apr 2025 06:06:49 GMT

@IamMM you can watch a version of BabyTV on YouTube, they have a live stream on their channel there but it's not the same as the Sky channel.

If Baby TV is the only kids channel you watch that is a good alternative, but of course it's more faff than just having it on the EPG and you may get more/different ads and different content. But it may scratch the itch you have.

Baby tv

Michaelb77 — Fri, 04 Apr 2025 07:04:04 GMT

Baby tv has stopped working on my sky stream and it's been ok for months. Asking me to upgrade. Is this channel now a payment/subscription channel?

Re: Baby tv

MarkGoldsmith — Fri, 04 Apr 2025 07:17:23 GMT

Baby TV has always been part of the Sky Kids pack ( as detailed here: https://www.sky.com/help/articles/tv-channel-list-sky-glass ).

There was an apparent technical issue which meant though that the channel ended up as being available to all for a short period.