topic Re: New sky stream and have no apps on my puck in Sky Stream

New sky stream and have no apps on my puck

Mcnic1 — Thu, 03 Apr 2025 19:30:35 GMT

I've had my sky stream and broadband sorted today but I don't have any apps on the pick to sign into. I'm also supposed to have Netflix. I can't play anything on it really it just 'we can't do this right now', likely because I'm not signed into the app.

Re: New sky stream and have no apps on my puck

GD1 — Thu, 03 Apr 2025 19:35:10 GMT

@Mcnic1 Did you go through the activation process whan setting up your puck? https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-stream

Re: New sky stream and have no apps on my puck

Mcnic1 — Fri, 04 Apr 2025 05:54:14 GMT

Hi, when the puck was activated we had no WiFi so setup was limited, but it was the engineer yesterday who got it all connected. I can't see anything on your link that pertains to not having apps, unless I'm missing something

Re: New sky stream and have no apps on my puck

Anonymous — Fri, 04 Apr 2025 06:10:33 GMT

@Mcnic1 try refreshing your apps. You can go to Settings > System Managwment > Resets & updates > Refresh apps.

This will check you have the most recent versions of the apps and update them.

This isn't an instant thing and you won't see a progress bar, but it's worth doing that and checking back later and then hopefully they pop in.

Before that though, do a simple restart and see if they appear...

Go to Settings
System management
Resets & updates
Restart device

Re: New sky stream and have no apps on my puck

lettice — Fri, 04 Apr 2025 06:12:06 GMT

If you scroll down from the Home page, you should see a rail that Says Apps and inputs.

Do you see that?

If not do a refresh apps;

Press Home on your Sky remote, then select Settings
Press System management then Resets and updates and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The refresh can sometimes take up to 24 hours to complete.

Also, you can try launching an app, like Netflix or ITVX with the Sky remote voice commands, saying 'Netflix' or 'ITVX'