https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-crashes-every-day/m-p/4951223#M49160 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4365937">@Anthea2525</a>&nbsp;</P><P>&nbsp;</P><P>Try swapping them around and that will help rule out environmental factors. Also worth running a speed test on the puck in netflix (left hand menu &gt; help help &gt; connection check) to give you an idea if it's it's accesaing your network normally.</P><P>&nbsp;</P><P>If it's still playing up you will need to speak to Sky for a replacement (we are fellow subscribers here on the community).</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 02 Apr 2025 19:54:40 GMT mikealanr 2025-04-02T19:54:40Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-crashes-every-day/m-p/4951203#M49158 <P>My sky stream puck crashes at least once a day.&nbsp; I have another one in a room further away from my gigabyte broadband router and that never crashes.&nbsp; It freezes and then restarts itself.&nbsp; Quite annoying.&nbsp;&nbsp;</P><P>&nbsp;</P> Wed, 02 Apr 2025 19:33:06 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-crashes-every-day/m-p/4951203#M49158 Anthea2525 2025-04-02T19:33:06Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-crashes-every-day/m-p/4951223#M49160 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4365937">@Anthea2525</a>&nbsp;</P><P>&nbsp;</P><P>Try swapping them around and that will help rule out environmental factors. Also worth running a speed test on the puck in netflix (left hand menu &gt; help help &gt; connection check) to give you an idea if it's it's accesaing your network normally.</P><P>&nbsp;</P><P>If it's still playing up you will need to speak to Sky for a replacement (we are fellow subscribers here on the community).</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 02 Apr 2025 19:54:40 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-crashes-every-day/m-p/4951223#M49160 mikealanr 2025-04-02T19:54:40Z