https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/4947660#M48905 <P>Still black screens after the you are connected step. Will ring sky tomorrow, must be a dodgy box. Not a&nbsp;great start!</P> Fri, 28 Mar 2025 22:30:14 GMT JOJC13 2025-03-28T22:30:14Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/4947586#M48901 As above, I get to this stage of set up. Click continue and the screen goes black, doesn't display anything at all. Tried a reset by holding the power button down for 30 seconds but still the same. Fri, 28 Mar 2025 21:01:16 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/4947586#M48901 JOJC13 2025-03-28T21:01:16Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/4947593#M48902 <P>Try unplugging it at the wall for 5 minutes and then trying again.</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 28 Mar 2025 21:07:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/4947593#M48902 Anonymous 2025-03-28T21:07:19Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/4947632#M48903 <P>Nope same issue. Now the white light is flashing with a black screen</P> Fri, 28 Mar 2025 21:51:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/4947632#M48903 JOJC13 2025-03-28T21:51:35Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/4947640#M48904 <P>It might be worth trying the recovery process.</P><P>&nbsp;</P><P>Go through to step 4 here:&nbsp;<A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck" target="_self">https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck</A>&nbsp;</P> Fri, 28 Mar 2025 21:58:28 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/4947640#M48904 Anonymous 2025-03-28T21:58:28Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/4947660#M48905 <P>Still black screens after the you are connected step. Will ring sky tomorrow, must be a dodgy box. Not a&nbsp;great start!</P> Fri, 28 Mar 2025 22:30:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/4947660#M48905 JOJC13 2025-03-28T22:30:14Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/5076460#M58078 <P>what was the solution in the end?&nbsp; am now on my 3rd sky puck with this issue - feels like a software update has gone wrong andsky wont admit it, nor fix it</P> Wed, 03 Sep 2025 20:59:50 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-won-t-go-past-youre-connected-let-s-get-started/m-p/5076460#M58078 yojimbo 2025-09-03T20:59:50Z