topic Re: Intermittent pixelated picture on puck in Sky Stream

Intermittent pixelated picture on puck

RichyRich88 — Wed, 26 Mar 2025 20:56:44 GMT

I'm having problems with my Sky puck. Thebpicture has intermittent pixelation. I've turned it off at the wall, but the problem keep on returning. Any ideas?

Re: Intermittent pixelated picture on puck

Anonymous — Wed, 26 Mar 2025 21:37:44 GMT

@RichyRich88 Let's start with a speed test as bad connection is the most common cause

Open the Netflix app on Sky.
Go to Get Help in the sidebar.
Select Check Your Network.
Note the download speed displayed and share it here.

Re: Intermittent pixelated picture on puck

sandy589lane — Thu, 27 Mar 2025 09:53:06 GMT

@RichyRich88 wrote:
Hi
I'm having problems with my Sky puck. Thebpicture has intermittent pixelation. I've turned it off at the wall, but the problem keep on returning. Any ideas?

Hello @RichyRich88,
Intermittent pixelation on your Sky puck could be due to signal issues or hardware faults. Ensure all cables are securely connected and check your internet speed if streaming. If the issue persists, try resetting the puck to factory settings or contact Sky Support for further assistance.

Best regards,
Sandy Lane

Re: Intermittent pixelated picture on puck

RichyRich88 — Thu, 27 Mar 2025 21:16:03 GMT

Thanks for the guidance.

Connection speed is 103.06 Mbps

Re: Intermittent pixelated picture on puck

RichyRich88 — Thu, 27 Mar 2025 21:48:52 GMT

I performed a factory reset of the puck and it seems to have fixed the problem... for now at least.

I appreciate the help