https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-is-continuously-failing/m-p/4946895#M48845 Great when I first had it But now it randomly hangs 2 or 3 times a day on various channels/ apps Slow loading TV Guide. Can I get it swapped out? Thu, 27 Mar 2025 20:51:33 GMT Jonesthe 2025-03-27T20:51:33Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-is-continuously-failing/m-p/4946895#M48845 Great when I first had it But now it randomly hangs 2 or 3 times a day on various channels/ apps Slow loading TV Guide. Can I get it swapped out? Thu, 27 Mar 2025 20:51:33 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-is-continuously-failing/m-p/4946895#M48845 Jonesthe 2025-03-27T20:51:33Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-is-continuously-failing/m-p/4946934#M48847 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4362036">@Jonesthe</a>&nbsp;</P><P>&nbsp;</P><P>You need to check the speed your puck is getting meets sky's minimum requirements. They say you need 25Mbps for HD and 30Mbps for UHD.&nbsp;</P><P>&nbsp;</P><P>You can check the speed your puck is getting by opening netflix, going to the left hand menu &gt; get help &gt; connection check. It would be best to run this a few times and at different time sof day and take an average.</P><P>&nbsp;</P><P>If you are still having issues, consider using ethernet cable or homeplugs. Ensuring that you turn WiFi off in the settings.</P><P>&nbsp;</P><P>If you still believe it's a faulty puck, you will need to call Sky. We are fellow subscribers here on the community.</P><P>&nbsp;</P><P>MikeAlanR</P> Thu, 27 Mar 2025 21:43:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-is-continuously-failing/m-p/4946934#M48847 mikealanr 2025-03-27T21:43:58Z