https://helpforum.sky.com/t5/Sky-Stream/streaming-keeps-freezing/m-p/4942865#M48420 <P>We would be watching a film, sports or saved programme and the tv sometimes freeze or go to a blank screen and the only way to correct this is by unplugging the router and tv and turning the back on, by time we get it going we have lost a chunck of the programme, so annoying!</P> Sat, 22 Mar 2025 11:34:21 GMT tonkar 2025-03-22T11:34:21Z https://helpforum.sky.com/t5/Sky-Stream/streaming-keeps-freezing/m-p/4942865#M48420 <P>We would be watching a film, sports or saved programme and the tv sometimes freeze or go to a blank screen and the only way to correct this is by unplugging the router and tv and turning the back on, by time we get it going we have lost a chunck of the programme, so annoying!</P> Sat, 22 Mar 2025 11:34:21 GMT https://helpforum.sky.com/t5/Sky-Stream/streaming-keeps-freezing/m-p/4942865#M48420 tonkar 2025-03-22T11:34:21Z https://helpforum.sky.com/t5/Sky-Stream/streaming-keeps-freezing/m-p/4942968#M48422 <P>Can you do a network speed test on your Puck.<BR />Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.<BR />Choose Check Network.</P> <P><BR />Would suggest running the test a handful of times over an hour or so period.<BR />What is your speed?</P> Sat, 22 Mar 2025 14:04:41 GMT https://helpforum.sky.com/t5/Sky-Stream/streaming-keeps-freezing/m-p/4942968#M48422 lettice 2025-03-22T14:04:41Z