topic Re: There is a technical fault with this channel in Sky Stream

There is a technical fault with this channel

MCFCBJ — Fri, 21 Mar 2025 11:32:45 GMT

I'm trying to watch The Bill through the playlist section. It will play for about a minute, then stop, and an error will pop up saying "there is a technical fault with this channel, please try later". This doesn't happen with any other thing I've tried to watch, or on the actual channel. I've tried restarting and rebooting the Stream with no success, and my connection speed it 34.48 mps.

Re: There is a technical fault with this channel

Fothergill1 — Fri, 21 Mar 2025 11:44:26 GMT

Hi @MCFCBJ and welcome to the forum. Have a look at the following link which covers this issue. Hopefully there there is something there that will help. https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

Re: There is a technical fault with this channel

MCFCBJ — Fri, 21 Mar 2025 11:46:36 GMT

I've already tried that

Re: There is a technical fault with this channel

Fothergill1 — Fri, 21 Mar 2025 12:29:59 GMT

@MCFCBJ On the odd occasion I have had the technical fault message I just hit the home button and select another programme for a few seconds and then go back to the original one and the technical issue has usually cleared.

I know you shouldn't have to do this but in my case it is an infrequent issue so it doesn't worry me too much. Anyway it's worth a try and may help.

You haven't mentioned which channel this is happening on so if it is an App try refreshing the apps at Settings > System Management > resets & updates > refresh Apps. They can take a few hours to refresh completely but you can carry on using the Puck whilst it does the refresh in the background.

Good luck 🤞

Re: There is a technical fault with this channel

MCFCBJ — Fri, 21 Mar 2025 12:56:49 GMT

Thanks for that. I've tried that a few times, but it still doesn't work. I've also gone to refresh the apps

Re: There is a technical fault with this channel

Fothergill1 — Fri, 21 Mar 2025 13:53:04 GMT

@MCFCBJ Have yous spoken to Sky? If you would like me to I could escalate your original post to the Community Messaging Team who will send you an invitation for an online chat. Let me know.

Re: There is a technical fault with this channel

MCFCBJ — Fri, 21 Mar 2025 13:58:12 GMT

I went to do an online chat, but it said it wasn't available. If you can escalate it please, that would be great

Re: There is a technical fault with this channel

Fothergill1 — Fri, 21 Mar 2025 14:00:31 GMT

Hi @MCFCBJ To get you some help I have escalated your original post.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed. Note replies from Sky are not instant so you will need to regularly check the chat thread.

Good luck 🤞

Re: There is a technical fault with this channel

Mr+Flibbles+86 — Fri, 21 Mar 2025 14:38:34 GMT

Thanks for escalating this. We’ve sent an invite to chat.