topic Re: Paramount + freezing and error codes in Sky Stream

Paramount + Freezing With Error 3005 or 9999 (Sky Q/Stream/Glass)

Janie6 — Thu, 20 Mar 2025 09:16:33 GMT

Trouble with the app

keeps buffering then coming up with error 3005

called sky support tried a few things still not working

sky said they can't do much as they don't have access

Moderator note: subject of thread updated to better reflect the conversation

Re: Paramount +

Kez191 — Mon, 27 Jan 2025 19:01:21 GMT

I have the same issues, only when the ads come on. Really frustrating. I have tried rebooting both the router and puck twice, nothing changed.

Re: Paramount +

lettice — Tue, 28 Jan 2025 19:59:59 GMT

If you get the 3005 error on a Sky box.

Do this, it's often helped others.

Start the Paramount+ app on an Android or Apple phone/tablet and play some content, say a good ten minutes.

You could also play some Paramount + content on a Smart TV app.

This seems to do some kind of account link refresh and after doing this your Sky box should play fine again.

Paramount+ stalling and failing constantly

Samsonjh — Sun, 09 Feb 2025 20:10:33 GMT

Every time I view Paramount+ it stalls and then fails, normally during adverts, and then has to restart as if buffering problems. It's not signal strength because every other platform works fine. Is anyone else having this?

Re: Paramount+ stalling and failing constantly

caesarome — Sun, 09 Feb 2025 20:24:11 GMT

@Samsonjh

On what device are you using to view Paramount+, so Sky Q, Glass, stream, tablet, PC etc....

Re: Paramount+ stalling and failing constantly

Samsonjh — Mon, 10 Feb 2025 13:07:49 GMT

Sky Q via a Samsung Smart TV

Paramount freezing in Sky stream

Nmac2 — Tue, 11 Feb 2025 20:56:35 GMT

Watching Paramount plus, every 20mins it freezes. I have to close and restart, it stops starts

Re: Paramount freezing in Sky stream

Greenfingers001 — Wed, 12 Feb 2025 09:12:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Paramount + freezing

Sashagigidax — Mon, 17 Feb 2025 21:01:46 GMT

The paramount + keeps freezing and we can't get through an episode of any show on paramount

Re: Paramount + freezing

lettice — Mon, 17 Feb 2025 22:59:07 GMT

@Sashagigidax wrote:
The paramount + keeps freezing and we can't get through an episode of any show on paramount

Moved your post to this ongoing discussion thread on changes recently to P+ app.

A number of customers are suffering from this.

Is it halting for you when an advert is counting down or at other stages during your viewing.

If you can describe further it will help Sky and others to compare the fault.

Re: Paramount + freezing

Sashagigidax — Tue, 18 Feb 2025 09:51:21 GMT

Yes. It freezes when the ads come on, the ads will run for 15/20 secs then freeze , then we try to reset and error code 3005 comes up , I have checked all connections and the signal strengths they are all fine.
Hope this helps

Re: Paramount + freezing

MatWolfman — Sat, 22 Feb 2025 09:17:35 GMT

So frustrating, having the same issue. Have to come off the tv, watch the adverts on my phone and then back on the tv. Freezes everytime on the adverts with error code 3005 or 9999. Router is in room and no issues with WiFi

Paramount + error code 3005

DebbieG172 — Thu, 27 Feb 2025 19:36:20 GMT

I have Paramount + available and am able to load it ok and watch the programme but as soon as I get a 90 minute advert it will freeze periodically during it, then freeze and throw me out. I get an error message that says ooopps you appear to have a problem with your internet connection. Error code 3005. It plays the programmes fine and only freezes during the long advertisements. Sometimes it will continue after the freeze only to freeze again some seconds later and then throw me out.
I did not have this issue in the past with it (just only aware in the last few weeks when I tried to rewatch 1924 season 1 in preparation for the new release of season 2)

It does this on my main box and my mini box. I have rebooted both ( switched off, unplugged and waited etc...) I have updated for any system changes on both boxes.
I have no streaming issues with any other App such as Netflix, Amazon prime, Disney + , Discovery + and don't notice any issues generally with my internet.

Re: Paramount + error code 3005

Mr+Flibbles+86 — Fri, 28 Feb 2025 11:03:08 GMT

Re: Paramount + error code 3005

Kim1108 — Tue, 18 Mar 2025 21:30:08 GMT

I have the exact same problem. Did you get a fix for it ?

Re: Paramount + error code 3005

Anpar — Wed, 19 Mar 2025 21:05:16 GMT

Hi. Is there a fix for this? I have the same problem.

Paramount + freezing and error codes

Kim2125 — Thu, 20 Mar 2025 05:58:58 GMT

Constant problems watching paramount plus. Keep having to turn off tv and sky and router to unfreeze screen or resolve error codes. Freezes at adverts and then we get an error code. When we finally managed to get it working again, it has started playing the next episode of the series and then it won't play the previous one. Seems to be worse on my sky glass than on my smart tv. Need help, I am trying desperately to watch 1923 and will end up watching it on my phone at this rate as that seems to be the only place it works!

Re: Paramount + freezing and error codes

Anonymous — Thu, 20 Mar 2025 06:56:35 GMT

Hi @Kim2125 if you sometimes get it on your Smart Tv too (although not as much) it sounds like a problem on Paramount's side and your best bet is to contact their support on the Paramount+ site.

In the meantime, what error code and messaging are you seeing?

Re: Paramount + freezing and error codes

lettice — Thu, 20 Mar 2025 06:57:00 GMT

Agree, having the same with P+ adverts on both my Sky Pucks.

Since the Paramount + app went to an adverts tier, it has become flaky.

Never had any problems with the app, before that change.

Often, see problems during the advert countdown in that it halts for about 20 seconds or so and then continues the countdown.

Have also seen it hung during ads, with an error. Going back to Sky Puck Home, playing a live channel for a minute or so and back to the P+ app seems to cure it. But, then later on it can do same again.

It for some reason, does seem worse for the 1923 series.

I have tried the app on my Roku and Smart TV using the same Sky (Sky Cinema) credentials and it is working fine.

Not seen it freeze or jump to next episode Myself.

Re: Paramount + freezing and error codes

Kim2125 — Thu, 20 Mar 2025 06:59:24 GMT

Yes mine is doing exactly the same thing, it is driving me crazy. Unfortunately I can't find a way of watching 1923 elsewhere. I have friends who pay for paramount channel not through sky, they have no problems. The issue seems to be for just sky customers !