topic Re: Puck Issue in Sky Stream

Puck Issue

Sam227 — Wed, 19 Mar 2025 08:07:57 GMT

I am experiencing an issue with my sky puck. It will not turn on unless I unplug the power and reconnect again. The light flashes for about 10 seconds then switches itself off.

I called the help desk and after 50mins they told me I need a new power cable. Has anyone experienced the same issue and if so what was the resolution please?

Thanks in advance.

Re: Puck Issue

Anonymous — Wed, 19 Mar 2025 08:18:55 GMT

I've not experienced this. It sounds faulty. Did they say they were sending out a replacement cable for you?

Re: Puck Issue

Sam227 — Wed, 19 Mar 2025 08:52:47 GMT

They said as it is out of warranty I need to purchase my own.

Re: Puck Issue

Anonymous — Wed, 19 Mar 2025 09:07:32 GMT

Ah, did you get it before 23rd February 2023? Before then people owned their pucks, but now they're leased and they should replace it for free if it's problematic.

Re: Puck Issue

Sam227 — Wed, 19 Mar 2025 09:49:47 GMT

I did not realise this - good to know thx. I may end up going down the leasing option now as I think the puck is faulty and may not be fixable.

Thanks