https://helpforum.sky.com/t5/Sky-Stream/My-sky-stream-pick-keeps-causing-my-tv-to-black-screen/m-p/4940330#M48170 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4356121">@Dani94</a>&nbsp;that's not good!</P><P>&nbsp;</P><P>There's a high chance that this is correlation not causation because it would be very unusual for a package change to crash your box, especially within apps.<BR /><BR /></P><P>I would suggest that perhaps it's more likely is that it's coincidentally broken in some other way and hopefully someone can come along to escalate this for you to get it resolved soon.&nbsp;</P> Wed, 19 Mar 2025 07:15:40 GMT Anonymous 2025-03-19T07:15:40Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-stream-pick-keeps-causing-my-tv-to-black-screen/m-p/4940027#M48139 <P>I added sky sports to my subscription, since this every time I watch live tv or any app after a few minutes it causes my tv screen to go black! I have checked the HDMI cable which is fine, I have tried it on 2 different tv's and the same happens, I have rebooted the puck- no change! I am very unhappy and disappointed with this service as I am unable to watch anything!</P><P>please help and advise&nbsp;</P> Tue, 18 Mar 2025 18:16:47 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-stream-pick-keeps-causing-my-tv-to-black-screen/m-p/4940027#M48139 Dani94 2025-03-18T18:16:47Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-stream-pick-keeps-causing-my-tv-to-black-screen/m-p/4940329#M48169 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4356121">@Dani94</a>&nbsp; &nbsp;This is a problem I haven't come across. &nbsp;I would suggest you contact Sky on&nbsp;0333 7591 018, as we are only customers ourselves. &nbsp;</P> Wed, 19 Mar 2025 07:12:56 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-stream-pick-keeps-causing-my-tv-to-black-screen/m-p/4940329#M48169 Stephen+Mourton 2025-03-19T07:12:56Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-stream-pick-keeps-causing-my-tv-to-black-screen/m-p/4940330#M48170 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4356121">@Dani94</a>&nbsp;that's not good!</P><P>&nbsp;</P><P>There's a high chance that this is correlation not causation because it would be very unusual for a package change to crash your box, especially within apps.<BR /><BR /></P><P>I would suggest that perhaps it's more likely is that it's coincidentally broken in some other way and hopefully someone can come along to escalate this for you to get it resolved soon.&nbsp;</P> Wed, 19 Mar 2025 07:15:40 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-stream-pick-keeps-causing-my-tv-to-black-screen/m-p/4940330#M48170 Anonymous 2025-03-19T07:15:40Z