topic Sky Stream Puck Saying "No Signal" after Sky logo? in Sky Stream

Sky Stream Puck Saying "No Signal" after Sky logo?

natestnate — Sun, 16 Mar 2025 20:54:28 GMT

Hey!

So, my Sky Stream puck has stopped working?!

It was working perfectly fine, and was switched off whilst I was out of the house.

When I came back, I powered up my Sky Stream puck, the black and white Sky logo appeared, and then my TV says "No Signal".

I've tried multiple HDMI leads, multiple ports, and done the reset method, all to no avail. I know it is sending an HDMI Signal, because I see the Sky logo, but nothing else.

The white light remains on solid, and I can use the remote to put it in standby, but there's just nothing.

Re: Sky Stream Puck Saying "No Signal" after Sky logo?

natestnate — Sun, 16 Mar 2025 20:57:56 GMT

I realise this isn't in the right place, but I wasn't given an option to choose where it posted.

Re: Sky Stream Puck Saying "No Signal" after Sky logo?

mikealanr — Sun, 16 Mar 2025 22:03:36 GMT

Hi @natestnate

Try powering it off at the mains for at least 5 minutes and turning it back on.

If it still doesn't work, step though all the steps outlined here: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

Including undertaking a full recovery of your puck. If that doesn't work you will need to speak to Sky and arrange a replacement.

MikeAlanR

Re: Sky Stream Puck Saying "No Signal" after Sky logo?

lettice — Sun, 16 Mar 2025 22:29:24 GMT

Your problem as mentioned above is usually cured by performing the recovery procedure as detailed here in step 4

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

Re: Sky Stream Puck Saying "No Signal" after Sky logo?

natestnate — Sun, 16 Mar 2025 22:34:02 GMT

Thank you both for the replies, but I've followed the recovery process multiple times.

I did say that I had tried the recovery process, and all other steps advised in the guide you both posted, but nothing had worked.

It looks like I'll need a replacement. I've only had it for 6 days, and it hasn't worked for 3 of them. 😞

Re: Sky Stream Puck Saying "No Signal" after Sky logo?

lettice — Sun, 16 Mar 2025 22:43:01 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Stream Puck Saying "No Signal" after Sky logo?

natestnate — Mon, 17 Mar 2025 01:00:21 GMT

Thanks!

I'll be giving them a call in the morning, but I just wondered if there were any wizards in here that new the secret workaround.

I appreciate all the help.

Re: Sky Stream Puck Saying "No Signal" after Sky logo?

Greenfingers001 — Mon, 17 Mar 2025 08:51:17 GMT

Thanks for escalating this. We’ve sent @natestnate an invite to chat.