topic Re: Message appearing on my screen in Sky Stream

Message appearing on my screen

Kaz84 — Fri, 14 Mar 2025 21:18:49 GMT

Along bottom of the screen every now and again comes a message saying you can view related products then a button saying view now has just started do appear on my tv. Does anyone know what this is please

Re: Message appearing on my screen

Deedee36 — Fri, 14 Mar 2025 21:47:34 GMT

@Kaz84 That sounds like a tv issue not a sky stream one

Re: Message appearing on my screen

GD1 — Fri, 14 Mar 2025 21:50:18 GMT

@Deedee36 wrote:

@Kaz84 That sounds like a tv issue not a sky stream one

My thoughts also

Re: Message appearing on my screen

Loubear1 — Fri, 14 Mar 2025 22:22:34 GMT

It has been apperaring on my Sky Stream this evening too. Happened while watching Coronation Street and Beat the Chasers.

It seems to be a new advertising stream. Pressing on the View Now button links to products seen or advertised in the programme.

It is the first time I have seen it but my partner said she has had it pop up also during today.

Re: Message appearing on my screen

GD1 — Fri, 14 Mar 2025 22:31:46 GMT

@Loubear1 Is this on specific channels?

Re: Message appearing on my screen

Loubear1 — Fri, 14 Mar 2025 22:37:30 GMT

It just popped up when I turned over to itv3. My partner said it popped up when she watched the new Lockerbie drama on Sky Atlantic on demand.

looks like it's not channel specific.

Re: Message appearing on my screen

Anonymous — Fri, 14 Mar 2025 23:07:26 GMT

That image is pending a moderator approval but once it's live itll be really helpful.

Whilst we wait, what make of TV do you have @Loubear1 @Kaz84? I recall a few years ago LG were experimenting with this, I wonder if it's come back around.

The screenshot will help us confirm if it's a Sky UI or a TV UI though, so if you're not sure don't worry.

Re: Message appearing on my screen

Loubear1 — Fri, 14 Mar 2025 23:16:10 GMT

I have the LG B3 OLED.

I did try to select it as it popped up on E4 during Terminator Genisys. However it just brought up the channel banner at the bottom.

Now you have mentioned the LG thing, when I see it next time, I will try and select using the LG remote.

Thank you for bringing this to my attention. I was unaware that LG had tried something before. I've had the TV for a year and it's only just started to happen.

Re: Message appearing on my screen

Anonymous — Fri, 14 Mar 2025 23:27:54 GMT

If it does turn out to be an LG thing, one solution would be to disconnect your TV from the WiFi, because with Sky stream you don't really need any of the "smart" bits of Smart TV and it's really just a data and advertising platform for the TV manufacturer with little benefit to users.

Re: Message appearing on my screen

Anonymous — Sat, 15 Mar 2025 06:54:45 GMT

I can see the photo now. My instinct is that this your TV not Sky, just because that doesn't look like typical Sky design style and looks more like LG's to me.

Re: Message appearing on my screen

lettice — Sat, 15 Mar 2025 07:46:18 GMT

If I recall, you get similar to that on LG TVs if they are in the Demo or store mode.

You need to go into the LG settings and come out if they are in demo/store mode.

Re: Message appearing on my screen

HavencroftKev — Sat, 15 Mar 2025 07:48:57 GMT

I had it too, it's definitely a Sky Stream thing.

If Sky are going to start pushing this sort of thing on customers I'm not going to be happy.

Re: Message appearing on my screen

Anonymous — Sat, 15 Mar 2025 07:51:52 GMT

What make of TV do you have @HavencroftKev? What happens if you press the button using your Sky remote?

Re: Message appearing on my screen

HavencroftKev — Sat, 15 Mar 2025 07:55:51 GMT

I have an LG and after reading more of the comments maybe it is an LG thing.

Obviously more research is needed.

Maybe I should have read comments first before jumping in 🤣

Re: Message appearing on my screen

Anonymous — Sat, 15 Mar 2025 07:56:52 GMT

No problem @HavencroftKev, it's easily done and it's a bit speculative at the moment anyway.

But whoever is responsible for this, shame on them! What a horrible feature..

Re: Message appearing on my screen

Kaz84 — Sat, 15 Mar 2025 08:22:54 GMT

Thanks for all the replies will

keep an eye out for when and what channels it's happening on and if anyone presses the view now icon would be interesting to see what happens. I also have an LG tv so maybe it is a tv thing 🥴

Re: Message appearing on my screen

Andrewprod — Sat, 15 Mar 2025 16:55:13 GMT

I have been getting this the last few days or so. I also suspect it's an LG thing. Only been getting it since a new update to web is, and after I was forced to accept the new terms and conditions (which included one related to advertising which I did not want to accept, but if you don't accept them ALL you keep getting on-screen reminders to accept the Ts&C's, so either way you're getting annoying messages. Shame on LG if it is them!)

Re: Message appearing on my screen

Dazzasky — Sat, 15 Mar 2025 18:03:30 GMT

@Andrewprod wrote:
I have been getting this the last few days or so. I also suspect it's an LG thing. Only been getting it since a new update to web is, and after I was forced to accept the new terms and conditions (which included one related to advertising which I did not want to accept, but if you don't accept them ALL you keep getting on-screen reminders to accept the Ts&C's, so either way you're getting annoying messages. Shame on LG if it is them!)

I have 2 LG TV's, both different models and have not seen a message like this pop up on either TV's

Re: Message appearing on my screen

Andrewprod — Sat, 15 Mar 2025 18:09:56 GMT

I have just done this (about an hour ago) and not seen the message appear since:

Access Settings: Press the Settings button on your LG remote control.
Navigate to General: Select "All Settings" and then "General".
Go to System: Select "System".
Find Additional Settings: Select "Additional Settings".
Select Home Settings: Select "Home Settings".
Disable Screen Saver Promotion: Locate and disable the "Screen Saver Promotion" option.
Disable Home Promotion: While you're in the Home Settings menu, you can also disable "Home Promotion" and "Content Recommendation" if you're seeing those ads.

Hopefully that's resolved it, but will post here to confirm either way.

Re: Message appearing on my screen

Loubear1 — Sat, 15 Mar 2025 23:48:35 GMT

So I just found that the exact setting you need to turn off in LG TV settings. In the following order go to...

- 1. General

- 2. System

- 3. Additional Settings

- 4. Live Promotion

The last option is the exact offender for the message appearing on the bottom of the screen.

I pressed the scroll button when the message appeared. It brings up random articles of items to buy that by the looks of things, AI is scanning and showing ideas that it thinks you would like to buy.

I was watching Casualty this evening when a young girl was wearing a multi coloured necklace/chain. When I pressed okay, it brought up multi coloured necklaces/chains that I could buy.

It is clever for the right people but it's not for me. Sign of the times. It's only going to get worse now AI is taking over.