topic Re: Sky puck Discovery + keeps asking for upgrade in Sky Stream

Sky puck Discovery + keeps asking for upgrade

Mikewr1 — Wed, 12 Mar 2025 13:11:01 GMT

I've had sky puck for a month, discovery + is now asking me to upgrade my pass to watch. It's driving me mad... I've watched 5 whole series but when trying to watch the 6th series it keeps asking for an upgrade. It's now happening in all of channels on discovery + . I've done all the activations many many times, and been in contact with discovery + gave them screen shots showing the process I went through from beginning to end , they sent a message stating that issue has been fixed but it has not!!! Where do I go now?

Re: Sky puck Discovery + keeps asking for upgrade

Tom-W19 — Thu, 13 Mar 2025 09:08:02 GMT

Hi @Mikewr1

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky puck Discovery + keeps asking for upgrade

Mikewr1 — Fri, 14 Mar 2025 00:37:12 GMT

The assistance I was given was very helpful, I have contacted D+ and got nowhere again! So after weeks of being asked to upgrade to watch standard programs on D+ (not sport or ppv ) that my sky ultimate package should have included, I updated to a basic package and hey presto it now works. If D+ or sky had said I had NEEDED to upgrade I would have but it's all good now and it cost me less than a fiver per month. Thank you very very much for the help I was given here, it helped point me in right direction.