topic Re: Sky stream will not update and restart in Sky Stream

Sky stream will not update and restart

Tash71 — Wed, 12 Mar 2025 20:44:56 GMT

I'm having a mare with all 3 pucks.

We've tried all the instructions, soft reset, hard reset, forced update both giant WiFi and ethernet and still no joy. All I get now is software error and instruction to go to startup LT.

We've rebooted our Internet. We have very fast broadband and there are no issues with speed or bandwidth

Any suggestions?

Re: Sky stream will not update and restart

Anonymous — Wed, 12 Mar 2025 20:47:13 GMT

Hi @Tash71 could you clarify the exact message on screen? Ideally by uploading a photo of it.

Re: Sky stream will not update and restart

Tash71 — Thu, 13 Mar 2025 07:43:38 GMT

Re: Sky stream will not update and restart

Anonymous — Thu, 13 Mar 2025 08:29:29 GMT

Thanks. Have you tried those instructions on https://www.sky.com/help/articles/sky-glass-software-error?DCMP=ilc-skycom:na_startuplt

Re: Sky stream will not update and restart

lettice — Thu, 13 Mar 2025 08:44:49 GMT

Are your three Sky Pucks all new, like this being the first setup of them or have you been using them before this error happened?

Assume you have followed the help instructions shown for the link on screen?

Re: Sky stream will not update and restart

Tash71 — Thu, 13 Mar 2025 22:34:00 GMT

Not a new set up, it's been in since August with very few issues.

I've been on the phone most of the day with sky and my ISP, it does seem to be more likely an Internet and/or router so ISP trying to resolve. Service is back 9n, but no confidence it'll remain.

Re: Sky stream will not update and restart

MarkGoldsmith — Thu, 13 Mar 2025 22:42:41 GMT

@Tash71 wrote:
Not a new set up, it's been in since August with very few issues.
I've been on the phone most of the day with sky and my ISP, it does seem to be more likely an Internet and/or router so ISP trying to resolve. Service is back 9n, but no confidence it'll remain.

Out of curiosity who is the ISP?

Re: Sky stream will not update and restart

Ede1 — Mon, 30 Mar 2026 14:05:23 GMT

My sky will not update. It says Software error. I have turned it off at the mains and tried again. Same message.

Re: Sky stream will not update and restart

lettice — Mon, 30 Mar 2026 16:02:00 GMT

@Ede1 wrote:

My sky will not update. It says Software error. I have turned it off at the mains and tried again. Same message.

Can you read this Sky help article, namely trying the recovery procedure on step 2

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/sky-glass-software-error-sky-stream