topic Re: Sky stream won’t connect to internet when I have internet in Sky Stream

Sky stream won’t connect to internet when I have internet

RandomDude0 — Thu, 13 Mar 2025 12:28:27 GMT

Hello there. I'm trying to connect my sky stream which has worked fine for months but I turned it on this morning to get greeted by "you have no internet connection" when I know I have internet as my phone, laptop and smart TV all connect.

I've already tried restarting and unplugging the puck, neither of which helped

anyone got suggestions?

Re: Sky stream won’t connect to internet when I have internet

Anonymous — Thu, 13 Mar 2025 12:32:40 GMT

Hi @RandomDude0 can you try

Turn off sky stream at the wall
Turn off your router, wait a few minutes
Turn it back on
When the router is all good and back online, turn back on Sky Stream

Does that fix anything?

Re: Sky stream won’t connect to internet when I have internet

RandomDude0 — Thu, 13 Mar 2025 12:37:02 GMT

Sadly no, I have already had the puck unplugged for 3 hours to try and fully reboot it but I still keep seeing the "somethings wrong with your broadband" message which doesn't apply to any other devices, so I'm kind of at an impasse here

any more ideas, let me know

Re: Sky stream won’t connect to internet when I have internet

Anonymous — Thu, 13 Mar 2025 12:53:54 GMT

Is Stream connectible to the router via an ethernet cable? If so, try connecting it that way. That gives a more stable connection than WiFi. Turn WiFi off in the settings on the puck.

I don't have Stream but when I first got the Gen 1 Glass the connection would drop often using WiFi but once I used an ethernet cable it was not an issue.

Re: Sky stream won’t connect to internet when I have internet

RandomDude0 — Thu, 13 Mar 2025 12:58:57 GMT

After trying Ethernet it still says I have a nonexistent broadband issue

any more suggestions?

Re: Sky stream won’t connect to internet when I have internet

Anonymous — Thu, 13 Mar 2025 13:01:20 GMT

What's your ISP?

Re: Sky stream won’t connect to internet when I have internet

RandomDude0 — Thu, 13 Mar 2025 13:03:22 GMT

I recently got a sky Hub (upgraded from a sky Q hub) if that helps

don't know too much about it because I got it yesterday

Re: Sky stream won’t connect to internet when I have internet

Anonymous — Thu, 13 Mar 2025 13:04:09 GMT

That does help a lot yes. Is the Puck far away from the Hub?

Re: Sky stream won’t connect to internet when I have internet

RandomDude0 — Thu, 13 Mar 2025 13:05:04 GMT

Not too far away, it's a room away from it

Re: Sky stream won’t connect to internet when I have internet

Anonymous — Thu, 13 Mar 2025 14:25:09 GMT

I'm not familiar with the Hub but hopefully someone will come along with some more thoughts

Re: Sky stream won’t connect to internet when I have internet

RandomDude0 — Thu, 13 Mar 2025 15:07:42 GMT

Thanks all for sharing and gelponh

after leaving it off for a few hours it has woke up and realised internet does exist and does work

Thanks again