https://helpforum.sky.com/t5/Sky-Stream/Pixelating-freezing-then-shutting-off-all-channels/m-p/4935617#M47714 <P>As soon as we turn on the box the picture starts pixelating, it gets worse and worse until it freezes then shuts off.</P><P>its fine for a few weeks then starts again. In both boxes on all channels.</P><P>we have to unplug the box then plug back it and it's fine.</P><P>so annoying. We are on the fasted speed that Sky have. They have said it's the broadband. Well then fix it as it's your broadband we are using!&nbsp;</P> Wed, 12 Mar 2025 19:38:27 GMT Corrie29 2025-03-12T19:38:27Z https://helpforum.sky.com/t5/Sky-Stream/Pixelating-freezing-then-shutting-off-all-channels/m-p/4935617#M47714 <P>As soon as we turn on the box the picture starts pixelating, it gets worse and worse until it freezes then shuts off.</P><P>its fine for a few weeks then starts again. In both boxes on all channels.</P><P>we have to unplug the box then plug back it and it's fine.</P><P>so annoying. We are on the fasted speed that Sky have. They have said it's the broadband. Well then fix it as it's your broadband we are using!&nbsp;</P> Wed, 12 Mar 2025 19:38:27 GMT https://helpforum.sky.com/t5/Sky-Stream/Pixelating-freezing-then-shutting-off-all-channels/m-p/4935617#M47714 Corrie29 2025-03-12T19:38:27Z https://helpforum.sky.com/t5/Sky-Stream/Pixelating-freezing-then-shutting-off-all-channels/m-p/4935618#M47715 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4351982">@Corrie29</a>&nbsp;</P><P>&nbsp;</P><P>To kick start the conversation can you share what speed you're getting on Sky?</P><P>&nbsp;</P><OL><LI>Open the Netflix app on Sky.</LI><LI>Go to Get Help in the sidebar.</LI><LI>Select Check Your Network.</LI><LI>Share with us the download speed displayed.</LI></OL> Wed, 12 Mar 2025 19:40:22 GMT https://helpforum.sky.com/t5/Sky-Stream/Pixelating-freezing-then-shutting-off-all-channels/m-p/4935618#M47715 Anonymous 2025-03-12T19:40:22Z