topic Re: Sky Puck keeps freezing and Crashing in Sky Stream

Sky Puck keeps freezing and Crashing

SkyP2 — Tue, 11 Mar 2025 14:22:22 GMT

We have two pucks and have swapped them to rule out the wifi or tv. You can watch a show for 5 minutes and it crashes. Restarted, rebooted router. Tried everything.....how do I get this replaced as paying for something that does not work.

Re: Sky Puck keeps freezing and Crashing

lettice — Tue, 11 Mar 2025 14:49:23 GMT

Can you do a network speed test on your pucks..

Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

Are you doing a settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Sky Puck keeps freezing and Crashing

Anonymous — Tue, 11 Mar 2025 17:41:47 GMT

@SkyP2 Is it just one of the pucks that's affected?