topic Re: Quick help please in Sky Stream

Quick help please

KCX23 — Tue, 11 Mar 2025 14:26:04 GMT

Hey! We have just joined Sky stream and have broadband being fitted 3rd April. Our box has arrived today...do we hook up or leave until 3rd April?

KCX23 — Tue, 11 Mar 2025 14:26:59 GMT

We currently are with VM - so have broadband with them until the switch over on the 3rd April

Dazzasky — Tue, 11 Mar 2025 14:28:04 GMT

@KCX23 wrote:
We currently are with VM - so have broadband with them until the switch over on the 3rd April

H @KCX23 you can go ahead and connect now.

KCX23 — Tue, 11 Mar 2025 14:29:16 GMT

Ahh thank you! I didn't know if we had to wait for the sky bb to be fitted on the 3rd April

Dazzasky — Tue, 11 Mar 2025 14:36:36 GMT

@KCX23 wrote:
Ahh thank you! I didn't know if we had to wait for the sky bb to be fitted on the 3rd April

No, as long as you have internet then the puck will work.

lettice — Tue, 11 Mar 2025 14:38:26 GMT

As above, start using it now and do a network reset from within the Sky Stream puck settings, under Network, when your new broadband becomes active.

If you don’t activate your Sky Stream puck within 21 days of delivery, your subscription and billing will start automatically anyway.

Have a read through the Sky Stream FAQ, a good starting point and flags the above.