topic Re: Previously Sky Customer moved to NOW want to move back to Sky in Sky Stream

Previously Sky Customer moved to NOW want to move back to Sky

Flowerlady65 — Mon, 10 Mar 2025 14:07:52 GMT

Hi there!

new to the group please can someone help?

We were for a very long time sky customers, then due to a house fire we had to move out for a while stopped sky but moved to NOW as more flexible, we are back in the house now and want SKy , but everytime I try and join it says I am an existing customer , also have broadband with NOW.

Please help its driving me nuts!!!

Thanks

Jan

Re: Previously Sky Customer moved to NOW want to move back to Sky

Mark39 — Mon, 10 Mar 2025 14:13:51 GMT

How long ago did you leave Sky?

Re: Previously Sky Customer moved to NOW want to move back to Sky

Anonymous — Mon, 10 Mar 2025 14:48:08 GMT

Are you open to calling Sky? I reckon they'd be able to get you back on board quite quickly if they could speak to them.

Go to https://www.sky.com/help/home and click "need more help". Within there will be an 0333 number you can call.

Re: Previously Sky Customer moved to NOW want to move back to Sky

MarkGoldsmith — Mon, 10 Mar 2025 15:28:58 GMT

@Flowerlady65 wrote:
Hi there!

new to the group please can someone help?

We were for a very long time sky customers, then due to a house fire we had to move out for a while stopped sky but moved to NOW as more flexible, we are back in the house now and want SKy , but everytime I try and join it says I am an existing customer , also have broadband with NOW.

Please help its driving me nuts!!!
Thanks
Jan

@Flowerlady65 out of curosity, are you looking to switch your broadband back over to Sky as well or just sign up to the TV part. I know from experience that you can't switch online from NOW broadband to Sky Broadband, as the online tool does a line check and detects a NOW broadband service as being a Sky broadband service. You can definately switch between the 2 but for this you need to phone Sky to place the order as it can't be done via Sky's online system.

Re: Previously Sky Customer moved to NOW want to move back to Sky

Flowerlady65 — Mon, 10 Mar 2025 17:47:33 GMT

Thats great thank you very much