topic Re: Stream puck faulty in Sky Stream

Stream puck faulty

rappers — Sat, 08 Mar 2025 21:44:03 GMT

Can anyone help please, got my 2nd puck delivered today and keeps freezing and turning off, tried the 1st puck and that is fine. 160mps so not signal related

Re: Stream puck faulty

mikealanr — Sat, 08 Mar 2025 23:42:46 GMT

Hi @rappers

It may be signal related between your puck and router. The 160Mbps you reference is you broadband speed not necessarily the speed at a device level.

You can check the speed your puck is getting in Netflix: Open netflix > go to the left hand menu > get help > connection check. Sky say you need 25Mbps for HD and 30Mbps for UHD. It's best to run this a few times and take an average.

Another test would be to switch your pucks around and see if the working one continues to work or if that plays up and vice versa.

MikeAlanR

Re: Stream puck faulty

rappers — Sun, 09 Mar 2025 09:50:01 GMT

Hi Mike

Thank you for your help and reply, yeah did try the other puck and ot works spot on , so will give sky a call sometime and see if a replacement can be sent .. ta again mate