topic Re: Error code 5256 showing on amazon prime in Sky Stream

Error code 5256 showing on amazon prime

TW88 — Thu, 06 Mar 2025 19:06:33 GMT

Error code 5256 on Amazon prime. Restarted my router and tv multiple times but still showing error.

Can you help?

Sky Stream - Amazon Prime stopped working

Alastair1874 — Thu, 06 Mar 2025 21:01:49 GMT

Hi,

I subscribed to Premier Sports through Amazon. When I tried to watch prime through my sky puck it is showing a 5256 fault. I've turned off TV, puck and router. Nothing has made a difference. Not sure if it is the premier sport subscription that has caused the issue. I can get Prime through my tv. Anyone any ideas?
thanks

Re: Error code 5256 showing on amazon prime

cardiff — Thu, 06 Mar 2025 21:27:07 GMT

I have the same issue.

Re: Error code 5256 showing on amazon prime

Rebecca157 — Thu, 06 Mar 2025 22:21:34 GMT

Same for me. Sky say all is ok, but obviously it isn't.

Re: Error code 5256 showing on amazon prime

Bexiain — Fri, 07 Mar 2025 08:16:21 GMT

Mine is the same, following

Re: Error code 5256 showing on amazon prime

Trevor22-04 — Fri, 07 Mar 2025 08:28:54 GMT

Having the same problem but just on one of the sky stream pucks . Did any one get a solution .

Re: Error code 5256 showing on amazon prime

MarkyMarkMark — Fri, 07 Mar 2025 09:26:32 GMT

Same problem 😞

Tried reboot and refresh apps on Sky puck but nothing works. Amazon Primecstill works through my TV app.

Re: Error code 5256 showing on amazon prime

MarkyMarkMark — Fri, 07 Mar 2025 09:29:35 GMT

Same problem 😞

Tried reboot and refresh apps on Sky puck but nothing works. Amazon Prime still works through my TV app.

I have normal Prime subscription

Re: Error code 5256 showing on amazon prime

Shaun631 — Fri, 07 Mar 2025 09:31:07 GMT

Same error message. I can watch prime thru my tv so obviously an issue on the Puck

Re: Error code 5256 showing on amazon prime

Jonno774 — Fri, 07 Mar 2025 09:54:26 GMT

Hi. Exactly the same for me since yesterday.

Amazon support can't help and only tell you the usual guff - Restart device, uninstall/reinstall. But as far as I can tell there is no way to uninstall and reinstall on Sky stream. Websearches say go to 'app' menu.... but I don't see an app menu! I have pressed the refresh all option.

All other apps/tv are working. It's just Prime.

I bet Sky wont refund any Prime subs you loose out on depending how long this lasts for! Been over 12hrs since I first noticed.

Prime video Error 5256

Johnsmith247 — Fri, 07 Mar 2025 11:03:23 GMT

I have recently upgraded to sky fibre, I'm using sky stream and have been for the last 2 years without issue, as soon as he upgrade to fibre occurred my prime video app showed the error message 5256.

i have tried everything from disabling sky shield to resetting and refreshing the apps, yes I've also turned it on and off.

anyone had this issue or know how to resolve?

Re: Prime video Error 5256

Anonymous — Fri, 07 Mar 2025 11:07:22 GMT

This seems to be a relatively reproducable problem and there's an existing thread for it here.

Re: Error code 5256 showing on amazon prime

MikeTHFC — Fri, 07 Mar 2025 12:02:34 GMT

Having exactly the same problem. Come on Sky and acknowledge this issue and get it fixed ASAP. Very frustrating as can access Prime on everything else except with the Puck

Re: Error code 5256 showing on amazon prime

Chloe-W22 — Fri, 07 Mar 2025 12:09:04 GMT

Hi all, and if you're new here welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

I'm sorry to see you're having a problem with the Amazon Prime Video app, we're now investigating this with Amazon in the mean time can you explain a little more when the error appears? Is this straight away upon launch, when you're navigating menus, or watching content?

As much detail is really helpful!

Re: Error code 5256 showing on amazon prime

Asher18 — Fri, 07 Mar 2025 12:19:46 GMT

I am having exactly the same problem Error code 5256 with my Sky stream puck. I have tried all the self help given from restarting router to refreshing apps. Come on Sky time to get this sorted !! We don't only pay a subscription to Amazon but also you Sky for the pleasure of this inconvenience. Amazon Prime app works on any other device but the puck !!!!

Re: Error code 5256 showing on amazon prime

MarkyMarkMark — Fri, 07 Mar 2025 12:20:42 GMT

I have only just received Sky Stream and was setting it up (on March 6th). The error occurred as soon as I opened the Amazon Prime app. There was no other message just the error message and error code.

I cannot back out of the error so every time I open the Amazon Prime app the error is there. I have run app refresh, rebooted the puck and run app refresh immediately after boot up but the error is still there as soon as I open the app.

My Sky puck is connected to the internet via an ethernet cable.

The Amazon Prime app works perfectly on my Smart TV - just not on Sky Stream, and all other apps (Netflix, iPlayer, ITVx, 4, 5, Discovery +) work perfectly.

I currently use BT broadband (part fibre) - changing to Sky broadband next week.

Hope that this helps.

Re: Error code 5256 showing on amazon prime

MikeTHFC — Fri, 07 Mar 2025 12:31:06 GMT

Same as Marky Mark. Error message as soon as the app is launched and unable to back out and to have to press home to get back. ONLY the puck has the issue. All ok on my other Glass tv and smart tv. Hope this helps

Re: Error code 5256 showing on amazon prime

Hevkk — Fri, 07 Mar 2025 12:39:03 GMT

I am getting this as soon as I trying to open Amazon. It comes up with the error, then repeats the same message in different languages

Error code 5256

Peterdonachie — Fri, 07 Mar 2025 12:52:14 GMT

I cannot get Prime video. I just ger error code 5256. Help

Re: Error code 5256 showing on amazon prime

Chloe-W22 — Fri, 07 Mar 2025 12:54:03 GMT

Hello!

Hopefully bringing some good news, Amazon have rolled back a change which should resolve this. Could you please try again and let me know?