topic Re: Sky puck in Sky Stream

Sky puck

Marsh3 — Tue, 04 Mar 2025 17:43:41 GMT

My sky puck is not staying on.

I've done the recovery process

and when the power is turned on the sky logo comes up n just goes off, it not even responding to the remote

Re: Sky puck

lettice — Tue, 04 Mar 2025 19:53:32 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky puck

Lisa-P1987 — Wed, 05 Mar 2025 08:44:35 GMT

Thanks for escalating this. We’ve sent Marsh3 an invite to chat.