topic Re: f1 channel issues in Sky Stream

Live F1 - Flashing black screen

Rachw1 — Tue, 04 Mar 2025 15:33:02 GMT

So I'm having issues with the f1 channel. it starts repeating a part of the programme. going black then restarting a bit from seconds before on a loop and Im having to change the channel to stop it. it keeps losing picture and sound. and pixelating as if the Internet isn't strong enough. it is only happening on this channel.

Manager note: Updated thread title to reflect reported issue to help others find the thread

Re: f1 channel issues

Anonymous — Thu, 27 Feb 2025 17:30:58 GMT

I had this when I was watching it yesterday. I put it down to satellite issues between Bahrain and UK causing glitches because I wasn't experiencing it on any other channel. But I might be wrong, especially if it continued to happen today.

Re: f1 channel issues

Nigelb1972 — Thu, 27 Feb 2025 19:51:20 GMT

I was watching Session 1 this morning on F1 UHD and the picture was very stable. They were having power issues at the circuit yesterday though which caused a red flag due to a power cut.

Re: f1 channel issues

Rachw1 — Fri, 28 Feb 2025 07:39:17 GMT

Still having it this morning and it's more the repeating/looping of small parts of the programme that require a channel change to resolve it. That has happened on other sports channels. 😞

Re: f1 channel issues

Anonymous — Fri, 28 Feb 2025 07:47:47 GMT

@Rachw1out of interest are you watching the UHD channel? Does switching to the HD one have these issues?

Re: f1 channel issues

Rachw1 — Fri, 28 Feb 2025 07:59:18 GMT

It's on HD i don't have UHD.

Re: f1 channel issues

Anonymous — Fri, 28 Feb 2025 08:02:44 GMT

Ok that's interesting because I was on UHD so because it's happening on both channels it might suggest it's be a broadcast issue rather than Stream.

But then again you did say that switching channel fixed it which is at odds with that.

I'll be watching it a bit later today so I'll see if I can spot anything useful.

Re: f1 channel issues

KC30 — Fri, 28 Feb 2025 08:30:45 GMT

Same here. I'm hoping it's a signal issue as they're broadcasting from Bahrain?

But should this even be happening? For the amount we pay, this issue should have a fix by now - its been happening since the first test run on Wednesday. Every hour or so I have to switch off and on again. I swear, there's always something going wrong with Sky's F1 broadcast every race!

Re: f1 channel issues

lettice — Fri, 28 Feb 2025 09:47:55 GMT

Not seen this issue at all on my Sky Stream puck.

Been watching the Sky Sports F1 UHD channel since 7am.

Was watching for long periods last few days also on both morning and afternoon test sessions and saw no issues.

So, I cannot see it being any kind of broadcasting issue.

Would suggest for those having issues, do a restart of your Sky Stream puck.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: f1 channel issues

KC30 — Fri, 28 Feb 2025 10:01:33 GMT

Maybe it's just the HD channel? Same as OP, I've also been watching it on the HD channel. Strange.

Re: f1 channel issues

lettice — Fri, 28 Feb 2025 10:11:41 GMT

@Rachw1

@KC30

Can you please report this issue to the Sky VR team, stating it's Sky Stream and you only have a hd sub (no uhd) and/or getting this problem watching on Sky Sports F1 HD or if you have been watching it sometimes on the Sky Spirts Main Ec

vent channel.

With some rough timings of the error occurring, that may help diagnose further.

Email the Sky Viewer relations team at;
ViewerR@sky.uk

They do respond to emails with any updates for your queries or problems.

Re: f1 channel issues

Anonymous — Fri, 28 Feb 2025 11:02:58 GMT

Just to add that I'm seeing this from time to time on the HD and UHD channel but on Sky Go on my Apple TV I haven't spotted it yet. So I think it must be a Stream thing afterall. I'll email viewerr@sky.uk as suggested

Re: f1 channel issues

Anonymous — Fri, 28 Feb 2025 11:39:30 GMT

(view in My Videos)

This is a video recording of what's happening on the Sky F1 channel. This was during the Toleman documentary, so not to do with the live broadcast of the testing sessions afterall.

Re: f1 channel issues

KC30 — Fri, 28 Feb 2025 12:11:01 GMT

Yes, it happened again (maybe twice) during the Toleman docu also.

Changing the channel restores the picture, but not the sound, until I change it back again. Turning the puck off and on works. I tried waiting while it was glitching to see if it would restore itself, but to no avail.

Re: f1 channel issues

TeamBeans — Sun, 02 Mar 2025 13:39:16 GMT

I have the exact same issue on the Sky F1 channel. All three pucks on different AV/TV setups face the issue that the OP describes.

The only reason I have Sky is for the Formula 1, so it's a real issue.

Sky's solution is to replace one puck which I am willing to bet will make no difference (they are only a month old).

The fact that changing channel fixes the issue temporarily tells me this is a software fault. I don't have this issue on Sky Go and we never had this on Sky+.

Has anyone found a solution?

Re: f1 channel issues

TeamBeans — Sun, 02 Mar 2025 13:42:35 GMT

(view in My Videos)

Video of the same issue that I am facing. Apologies there was no option to upload media on my previous post.

I really hope Sky fix this before the season starts in just over a week's time.

Re: f1 channel issues

Nigelb1972 — Sun, 02 Mar 2025 14:18:52 GMT

The issue is an odd one because I've just turned to SS F1 HD and apart from the awful picture quality by comparison to F1, it's stable for me. I flicked to F1 UHD and that's also stable... Both suffer from appalling sound edits and levels though but I guess we can thank IndyCars production team for that 🤣

Re: f1 channel issues

TeamBeans — Sun, 02 Mar 2025 15:35:41 GMT

It can be fine for a couple of hours sometimes, before the issue occurs. But across the three days of F1 testing it happened more than once on each day for us.

Re: f1 channel issues

Chloe-W22 — Mon, 03 Mar 2025 18:43:36 GMT

Hi all,

Thanks so much for letting us know. I've sent this to support teams and to whittle down the investigation, would you be able to give me a rough timestamp of when this happened, or if you notice it again please respond with the time so the team can review?

@TeamBeans we appreciate the video!

Re: f1 channel issues

TeamBeans — Mon, 03 Mar 2025 19:33:54 GMT

I can give you some exact timestamps but I don’t think this is a broadcast issue because it fixes itself when you change channel and back again.

It has occurred for us at:

1 March - Twelve Fifty Two PM
26 Feb - Seven Thirty Six AM

26 Feb - Seven Thirty Six PM

It has occurred at least three times a day every day.