topic Re: Audio dropouts in Sky Stream

Audio dropouts

Nigelb1972 — Thu, 27 Feb 2025 21:38:43 GMT

Public service announcement...

Quite a few of us have been experiencing audio drop outs when viewing UHD Atmos content on Stream but I think I've cracked it ..

A couple of nights ago I went digging for info and found out that we may have been given duff advice about using Pass-Through for the audio setting.

After a bit of reading I found that Dolby Digital Plus is the correct setting and this was backed up by reading the information page on the Dolby website. It turns out this option has all the codec files and will decode almost all Dolby audio types providing your audio kit supports this setting.

I'm now connected via eARC, Dolby Digital Plus output on Stream and Pass-Through on the TV. I've not had a single drop out since last night.

Re: Audio dropouts

Anonymous — Fri, 28 Feb 2025 07:04:58 GMT

So to clarify is the difference that your TV is now pass through to the soundbar? What was it before?

Has this also helped with lip sync at all?

Re: Audio dropouts

Nigelb1972 — Fri, 28 Feb 2025 07:09:46 GMT

Previously I had the Puck and TV set to pass through but now I've got the puck set to Dolby Digital Plus and the TV to pass through.

The only difference is that the soundbar doesn't display that it's outputting Atmos on the display and instead shows Dolby Digital.

I've checked through the Dolby website and this output format contains all the relevant codecs. The clarity of the sound, deep bass and wide sound scape tells me that it's definitely outputting Atmos.

No audio drops and all perfectly in sync as it should be via eARC.

Amazing what your mind investigates when you've had a gin and tonic or two..

Re: Audio dropouts

Anonymous — Fri, 28 Feb 2025 07:10:56 GMT

That's great @Nigelb1972

Please keep us updated if this holds up or not. Fingers crossed!

Re: Audio dropouts

Dazzasky — Fri, 28 Feb 2025 08:52:38 GMT

@Nigelb1972 wrote:
Previously I had the Puck and TV set to pass through but now I've got the puck set to Dolby Digital Plus and the TV to pass through.
The only difference is that the soundbar doesn't display that it's outputting Atmos on the display and instead shows Dolby Digital.
I've checked through the Dolby website and this output format contains all the relevant codecs. The clarity of the sound, deep bass and wide sound scape tells me that it's definitely outputting Atmos.
No audio drops and all perfectly in sync as it should be via eARC.
Amazing what your mind investigates when you've had a gin and tonic or two..

I will give this a test and see what happens. 👍

Re: Audio dropouts

ThePotterFan — Fri, 28 Feb 2025 19:31:25 GMT

Thank you Nigelb so much very much appreciated for sharing this, it has been beyond frustrating with the sound dropout on atmos sometimes has much as 8 times or more in a single film. I have changed this setting most shows are showing as Dolby Digital Plus say when watching ITV for example but sounds great and when selecting atmos sky movies shows has Dolby atmos on my Samsung q990d soundbar so that's perfect and sounds great. Thank you again I think this post should be pinned as this has been a massive issue for many and I think it's finally fixed 👍

Re: Audio dropouts

Anonymous — Fri, 28 Feb 2025 19:50:39 GMT

I've changed my TV settings to this so will report back in a few days how it's going 👍

Re: Audio dropouts

Nigelb1972 — Sun, 02 Mar 2025 14:57:47 GMT

Update: still rock solid, no drops and my soundbar is actually displaying Atmos on the relevant content... I now officially love Sky Stream ❤️

Re: Audio dropouts

ThePotterFan — Sun, 02 Mar 2025 15:47:47 GMT

Update - Same as well been watching for a few days now rock solid as well not a single audio drop sounds great and atmos labelled correctly everything else stereo, etc shows as Dolby digital plus but sounds really good and getting atmos labelled correctly and no drop outs as made sky stream much more enjoyable. If we could just have true ad free sky on demand content instead of sky ad skip and be more like the ad free plan of say Netflix or Disney plus then sky stream would be perfect and worth the price of ad skip add on until that changes I will just keep adding it as a free 2 month trial.

Re: Audio dropouts

Floydianslip — Sun, 02 Mar 2025 15:52:49 GMT

@Nigelb1972

Thanks for that, gave it a try and my receiver was showing Atmos on progs that had Atmos soundtrack. 👍

Re: Audio dropouts

Anonymous — Sun, 02 Mar 2025 16:11:30 GMT

Everything seems good this side too.

Re: Audio dropouts

RM270488 — Sun, 02 Mar 2025 18:01:55 GMT

What TVs are you all using?

Re: Audio dropouts

Nigelb1972 — Sun, 02 Mar 2025 18:26:34 GMT

@RM270488 Samsung QLED 55" for me, QE55Q80 model.

Re: Audio dropouts

Floydianslip — Sun, 02 Mar 2025 20:43:47 GMT

@RM270488

LG G4 65" for me.

Re: Audio dropouts

ScottG13 — Tue, 25 Mar 2025 08:40:02 GMT

Hi there,

I am glad I found this forum.

I was having the sound dropouts on Sky Stream with the passthrough setting so I changed to Dolby Digital Plus and things worked without issue for about 2 weeks. However, I am nowing seeing some audio dropouts creep back in. (Although not nearly as much as before).

Is anyone experiencing this?

Any suggestions to help fix this issue?

Thanks

Re: Audio dropouts

Nigelb1972 — Tue, 25 Mar 2025 10:43:23 GMT

@ScottG13 the only sync issues I've had have been on live sports and I've put that down to a broadcast issue because they've resolved themselves when they cut back to the studio or adverts...

Re: Audio dropouts

Astongooner — Tue, 25 Mar 2025 12:00:06 GMT

Thanks for this tip can you confirm that you still get Atmos sound when using the Netflix app as my setup doesn't however seems fine with all other apps and Sky content offering Atmos

Re: Audio dropouts

Nigelb1972 — Tue, 25 Mar 2025 12:03:24 GMT

@Astongooner yep everything kicks in to Atmos when it's available.

Re: Audio dropouts

Astongooner — Tue, 25 Mar 2025 12:35:28 GMT

@Nigelb1972 thanks for the quick reply it must be my setup then as on dd+ the option for Atmos sound disappears in the information screen on Netflix what was described as Dolby Vision & Atmos becomes Dolby Vision and 5.1.

I may stick to this setting anyway as the sound dropouts in Atmos are pretty annoying.

Re: Audio dropouts

Nigelb1972 — Tue, 25 Mar 2025 12:56:41 GMT

So, my set-up is HDMI 2.1 from puck to TV and eARC via HDMI 2.1 to soundbar.

I have the puck set Digital Dolby Plus and my TC set to Pass through...