topic Re: Sky Streamset up in Sky Stream

Sky Streamset up

Jud0gi2008 — Thu, 27 Feb 2025 17:46:32 GMT

I am trying to set up my Sky Stream Puck, i have got as far as inputting my PIN number bug it keeps rejecting it saying Incorrect PIN. I have tried to chsnge the PIN which i'm told it has. I input the new PINnumber and that is being rejected. I have been going round in cir les trying to sirt yhis for about anhour and a further half hour trying to find a phone number to speakto someone. The auto chatbot keeps telling me to do what i have already done. Please help.

Re: Sky Streamset up

Bill051 — Thu, 27 Feb 2025 19:44:22 GMT

I had the same sort of problem on my first day. Second day I got all my account info ready and rang Sky amd was talked through the setup.

Re: Sky Streamset up

lettice — Fri, 28 Feb 2025 06:24:08 GMT

@Jud0gi2008

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Streamset up

Addie15 — Fri, 28 Feb 2025 10:15:25 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Jud0gi2008.