topic Re: No volume on Sky puck after setup in Sky Stream

No volume on Sky puck after setup

Rich20 — Wed, 26 Feb 2025 15:08:01 GMT

I am a brand new Sky customer so please excuse my ignorance as totally alien to me.

I have paired my puck but can't get any volume. I never got to the stage where it asked me to select my TV model, only the screen that was something like 1 of 49 (or similar) volume settings. I unadvertently said okay when I had no volume on option 3 but consequently have no volume.

Re: No volume on Sky puck after setup

Deedee36 — Wed, 26 Feb 2025 15:29:38 GMT

@Rich20 The following will guide you through resetting and repairing your remote

https://www.sky.com/help/articles/remote-control-help-sky-glass#:~:text=On%20your%20Sky%20remote%3A,3%20together%20for%203%20seconds.

Re: No volume on Sky puck after setup

Rich20 — Fri, 28 Feb 2025 16:48:13 GMT

I thought I sent an acknowledgement to the user who replied to my post but I can't see it?

Anyway, I followed the steps suggested without success. I contacted Sky who agreed to send me a new puck and remote.

Unfortunately, this has made no difference. The only extra step I got to this time was I was able to enter my TV model info of Panasonic 50JX800 but it didn't recognise this model despite it being a Smart TV and no more than 2/3 years old.

Of course, it could be this TV isn't supported but this seems strange considering its age.

Re: No volume on Sky puck after setup

Jporch316 — Sat, 01 Mar 2025 00:12:02 GMT

@Rich20 wrote:
I thought I sent an acknowledgement to the user who replied to my post but I can't see it?

Anyway, I followed the steps suggested without success. I contacted Sky who agreed to send me a new puck and remote.

Unfortunately, this has made no difference. The only extra step I got to this time was I was able to enter my TV model info of Panasonic 50JX800 but it didn't recognise this model despite it being a Smart TV and no more than 2/3 years old.

Of course, it could be this TV isn't supported but this seems strange considering its age.

can you alter the sound settings on your panasonic? try different sound settings?

Re: No volume on Sky puck after setup

Rich20 — Tue, 04 Mar 2025 09:41:20 GMT

I have now resolved the issue!

On Saturday on my TV I went into Network/TV remote apps settings/home streaming and changed it from 'only when powered on' to 'Always'.

This meant I could now adjust the volume using my TV but not the Sky remote.

However, on Sunday I realised my Panasonic TV model number of 50JX800 was too generic. When I entered the full model info of TX-50JX870B using my sky remote a match was found and, hey presto, after selecting a programme to watch I had volume using the Sky remote.

Success at last. I guess the lesson learned here is do a bit more digging around the model of your TV first and its settings as, ultimately, this was the problem, not the Sky remote