topic Re: Sky stream puck total sound failure in Sky Stream

Sky stream puck total sound failure

Anders73 — Tue, 25 Feb 2025 19:58:08 GMT

Good evening folks,

My primary puck is periodically experiencing total sound failure. When this happens I've tried switching channels if watching live TV and flicking between apps but the sound remains dead unless I do a system reset. This is occurring at least once or twice a day.

Has anyone else experienced this issue and have any ideas for a resolution?

cheers all!

Re: Sky stream puck total sound failure

Anonymous — Tue, 25 Feb 2025 20:11:30 GMT

I've not experienced this @Anders73

What are your sound settings on Stream currently?

Re: Sky stream puck total sound failure

GD1 — Tue, 25 Feb 2025 20:28:41 GMT

@Anders73 Instead of a system reset if you lose sound go to the setting smenu, Sound & Picture settings, then Sound, select passthrough for example, this should restore sound, then you should be able to set it back to the original settings.

Re: Sky stream puck total sound failure

Anders73 — Wed, 26 Feb 2025 11:32:59 GMT

😃👍

@GD1 I'll try that next time thank you!

Re: Sky stream puck total sound failure

Anders73 — Tue, 04 Mar 2025 05:40:40 GMT

Unfortunately that doesn't work when the sound dies, which is at least twice per day.

I'll report to Sky and they can add to their list.