topic Re: Dolby atmos sound dropouts in Sky Stream

Dolby atmos sound dropouts

davidglen983 — Fri, 21 Feb 2025 21:00:08 GMT

So just got sky stream installed on Wednesday, and have an issue when watching things with Dolby atmos. The sound cuts out for about 2 seconds, then comes back on again. Is this a know issue? Is anything being done to combat the issue?

Re: Dolby atmos sound dropouts

Geoffkernow — Sat, 22 Feb 2025 09:46:05 GMT

I have experienced the same

Re: Dolby atmos sound dropouts

CoffeeDrinker — Sat, 22 Feb 2025 10:58:37 GMT

@davidglen983 We get the same on our Sky Stream puck downstairs, the occasional dropout once or twice an hour on some material, connected to our Denon X3500H AVR. The same content plays back flawlessly on our Sky Glass gen 1 however. We've put up with it for the most part whilst always hoping for a fix.

Re: Dolby atmos sound dropouts

Addie15 — Sat, 22 Feb 2025 11:08:03 GMT

Hi there, @davidglen983. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147