topic Re: Discoveryplus in Sky Stream

Discoveryplus

Lyn672 — Sat, 22 Feb 2025 09:22:12 GMT

Cannot connect sky discovery plus channel to my tv can connect to my apple I pad and my android phone

Re: Discoveryplus

Lyn672 — Sat, 22 Feb 2025 09:25:39 GMT

Useless no help at all

Re: Discoveryplus

MarkGoldsmith — Sat, 22 Feb 2025 09:29:20 GMT

Hve you followed the guide here: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Re: Discoveryplus

Fothergill1 — Sat, 22 Feb 2025 10:06:22 GMT

@Lyn672 You are not talking to Sky as this is a user forum consisting of customers like yourself where we try to help each other so to complain you have not received any help only 3 minutes is unnecessary.

You don't mention f you have moved from another Sky platform to Stream or if Discovery has ever worked for you but if you have moved from Sky HD or Sky Q all your Marketplace subscriptions are cancelled so you have to re-register (see the following link)

https://www.sky.com/help/articles/sky-marketplace-upgrade

If you need to re-register or register for the first time you can do so as follows:

Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions

Select App subscriptions / Current / and then Discovery + Monthly. Hopefully it will say £0 per month whilst you have a Sky TV subscription. If so select Activate subscription.

Also, see the following link:

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Good luck 🤞

Disney + black screen on sky stream

lorraines2508 — Sat, 22 Feb 2025 15:01:07 GMT

I can load Disney + log into profile then when I select a programme it doesn't load the screen goes black and a message comes on saying no signal being received. I have rebooted the puck and checked all the settings, refreshed the app but it is still not working. This is very frustrating can you advise please

Re: Disney + black screen on sky stream

Fothergill1 — Sat, 22 Feb 2025 22:01:31 GMT

Hi @lorraines2508 Personally I have never found that Disney + works from my playlist nor does anything ever appear on the continue watching rail. I watch quite a lot of Disney + content but watch it through the App and not through Sky.

Re: Disney + black screen on sky stream

lorraines2508 — Sun, 23 Feb 2025 07:13:29 GMT

Can anyone help please or do I need to ring sky

Re: Disney + black screen on sky stream

lorraines2508 — Sun, 23 Feb 2025 07:18:18 GMT

Hi thank you for your answer, do I have to download the app directly to my tv? Sorry if I sound a bit dense but I am not very good at this sort of thing